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Team Coach

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TLT LLP

19d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Bristol

AI generated summary

  • You must understand mortgage repossession concerns, ensure accuracy, manage volume caseloads, improve processes, and address individual learning needs with clear objectives.
  • You will coach teams, train new starters, manage development plans, monitor feedback, create training sessions, and oversee training quality projects.

Requirements

  • - An awareness of the commercial concerns of clients in relation to mortgage repossessions
  • - Ensure that all work is accurate and with strong attention to detail
  • - Experience of working within a volume caseload environment
  • - Ability to identify ways of improving processes and communicate changes effectively
  • - Ability to understand learning & development needs of individuals and work with individuals to find solutions or a better way of working, including setting SMART objectives

Responsibilities

  • Providing face to face feedback and coaching
  • Creating and monitoring monthly supervision review documents
  • Providing training to New Starters and providing support and management of their development plans
  • Monitoring feedback provided by Lender Client's, assessing and logging this and providing the feedback to those agents concerned
  • Developing and delivering new training packages. Set up of training sessions, monitoring attendees and record keeping
  • Developing and delivering bite size training sessions (Buzz Sessions)
  • Undertake projects in relation to training and development and monitoring quality going forward

FAQs

What is the main responsibility of a Team Coach in the Mortgage Enforcement team?

The main responsibility of a Team Coach is to ensure the quality of work undertaken by the team exceeds agreed standards by providing training, coaching, and support to case handlers.

What skills are essential for the Team Coach position?

Essential skills include an awareness of clients' commercial concerns in mortgage repossessions, strong attention to detail, experience in a volume caseload environment, and the ability to identify and implement process improvements.

What type of training will the Team Coach provide?

The Team Coach will provide face-to-face coaching, new starter training, and develop and deliver various training packages, including bite-sized training sessions.

Will the Team Coach need to monitor feedback from clients?

Yes, the Team Coach will monitor feedback from Lender Clients, assess and log this feedback, and relay it to the agents concerned to ensure continuous improvement.

Are there opportunities for career development within TLT?

Yes, TLT is a fast-growing firm that prioritizes the development of its employees, offering opportunities to engage in training and development projects.

How many days of holiday does TLT offer?

TLT offers 25 days of holiday, which can increase to 30 days based on length of service.

Is the working environment at TLT inclusive?

Yes, TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified individuals.

What types of clients does the Mortgage Enforcement team work with?

The Mortgage Enforcement team works with banks, building societies, secured lenders, and third-party services.

How can I apply for the Team Coach position?

To apply for the Team Coach position, you can submit your application through the appropriate channels indicated on the recruitment page or contact the recruitment team for assistance.

Does TLT offer any support for employees with disabilities?

Yes, TLT is committed to providing reasonable adjustments to make the recruitment process and work environment more accessible for employees with disabilities.

TLT LLP

For what comes next. UK Law Firm of the Year 2022

Law
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

We’re your business advisers as well as your lawyers, working in step with you to protect your interests today and progress your ambitions for tomorrow. With local, national and international reach, we draw on our diverse expertise to find solutions and look forward to create new opportunities. In an unpredictable world, your business adapts and evolves to succeed, and so do we. Bringing together our expertise with efficient processes and integrated technology, we’ll anticipate change to keep you ahead of your challenges. Our approach is for the long term, in our relationships and in the sustainability of our actions, and we’ll work with you to put people and planet at the forefront. Your success is our responsibility. No half measures, part of your team and with you every step of the way. Winners of UK Law Firm of the Year, British Legal Awards 2022.