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Team Lead, Sales Support

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Cvent

25d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration

AI generated summary

  • You must have a master’s degree, 5 years in a process-oriented role, team leadership experience, Salesforce knowledge, strong communication skills, and proficiency in Microsoft Office.
  • You will set team goals, manage performance, generate reports, enhance processes, create quotes in Salesforce, lead projects, and communicate with various stakeholders to ensure success.

Requirements

  • Master’s degree in business administration, management, finance or a related field.
  • Minimum of 5 years of experience in process-oriented role
  • Proven work experience as a team leader is a must.
  • Prior experience in working in Salesforce (CRM) tool is preferred.
  • Strong problem-solving and critical thinking skills.
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office and other relevant software programs.
  • Excellent Communication Skills (Verbal & Written), Presentation Skills.
  • Attention to detail, deadline focus and ability to prioritize and execute multiple tasks
  • Strong leadership and organizational skills.

Responsibilities

  • Set clear objectives, define goals and ensure each team member aligns with the team’s and organization’s vision.
  • Manage the Queue and make sure SLAs are met.
  • Support and guide team members to ensure they meet their individual targets and KPI’s.
  • Generate reports on team performance and provide regular updates to management.
  • Enhance the current process and making it more effective.
  • Communicate effectively with all levels of the organization, from sales/finance teams to senior management.
  • Manage change effectively and mitigate risks.
  • Responsible for creation of quotes and opportunities in Salesforce.
  • Take ownership of work and ensure completion as per agreed SLAs and timeframes.
  • Manage project scope and timelines.
  • Responsible for all the intake meetings and understanding the in-depth requirements from the stakeholders.
  • Working closely with the team - assigning the project, solving their queries, managing the timelines, and bringing the project to a closure.

FAQs

What is the primary role of the Team Lead, Sales Support at Cvent?

The primary role of the Team Lead, Sales Support at Cvent is to manage the Sales Support team, oversee the queue to ensure SLAs are met, support team members in achieving their targets, and act as a subject matter expert and point of contact for escalations during EST hours.

What qualifications are required for this position?

A Master’s degree in business administration, management, finance, or a related field is required, along with a minimum of 5 years of experience in a process-oriented role and proven work experience as a team leader.

Is prior experience with Salesforce necessary for this role?

While prior experience with Salesforce (CRM) is preferred, it may not be mandatory.

What are the working hours for this position?

The working hours for this position are from 06:30 PM to 3:30 AM (IST).

What skills are necessary to succeed in this role?

Strong problem-solving and critical thinking skills, ability to manage multiple tasks simultaneously, excellent communication and presentation skills, attention to detail, and strong leadership and organizational skills are necessary to succeed in this role.

Will the Team Lead need to manage projects?

Yes, the Team Lead will be responsible for managing project scope and timelines, conducting intake meetings, and ensuring that projects are brought to closure effectively.

How will the Team Lead be evaluated in terms of performance?

The Team Lead will be evaluated based on the team’s performance metrics, individual targets achieved, and the timely completion of projects as per agreed SLAs.

What is the company culture like at Cvent?

Cvent has a culture that emphasizes fostering intrapreneurship, celebrates diverse perspectives, and encourages employees to think and act like individual entrepreneurs.

How does this role contribute to the overall goals of Cvent?

This role contributes to Cvent's goals by ensuring efficient sales support operations, enhancing processes, meeting target SLAs, and ultimately supporting the company’s mission to transform the meetings and events industry through innovative technology.

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Cvent

Deliver innovative technology to transform the meetings & events industry and power the human connection.

Technology
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Cvent is a company that specialises in event management and planning software solutions. Their offerings encompass a suite of tools designed to streamline and enhance various aspects of event planning, including registration, venue selection, marketing, and attendee engagement. Cvent's overarching goal is to be a leading provider of technology solutions that empower organisations to plan and execute successful events more efficiently. Their focus is on leveraging technology to simplify and optimise the entire event lifecycle. Through their software, Cvent aims to provide event professionals with the tools they need to create engaging and seamless experiences for attendees while maximising the impact and success of each event.