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Team Leader

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Pasta Evangelists

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Edinburgh

AI generated summary

  • You have kitchen or food retail experience, manage diverse teams, focus on customers, solve problems, ensure product quality, are detail-oriented, communicate well, and love pasta!
  • You will train new starters, coach team members, ensure compliance with health regulations, manage customer complaints, drive sales, control kitchen costs, and maintain communication on sales goals.

Requirements

  • You've worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
  • You have experience of managing a diverse workforce.
  • You are customer-focused, and enjoy interacting with customers.
  • You don't turn a blind eye to issues….. you jump on them and have a desire to solve them!
  • You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
  • You are hugely detailed oriented and don't ever cut corners.
  • You love working in a team and helping to manage other chefs in the kitchen!
  • You can clearly communicate both verbally and in writing.
  • ... A pasta lover!

Responsibilities

  • Attend meetings when required.
  • Embrace and embed new changes in PE systems and processes.
  • Training the new starters according to the company guidelines.
  • Coaching and supporting team members in their development. Highlights high performing individuals.
  • Track team absences and report them to your Area Manager/Deputy Area Manager.
  • Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required.
  • Help to create a customer focused environment.
  • Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
  • Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
  • Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
  • Clear communication of Sales Goals, striving to consistently exceed sales targets.
  • Train the team on all new products enabling them to drive sales.
  • Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
  • Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary.

FAQs

What are the opening hours for the Cloud Kitchen in Edinburgh?

The opening hours are from 10:00 am to 2:00 am, Monday to Sunday.

What is the pay range for the Team Leader position?

The compensation is between £13.50 and £15.00 per hour.

What kind of experience is required for the Team Leader role?

Candidates should have experience working in a fast-paced kitchen or food retail environment and managing a diverse workforce.

Will I receive training as a Team Leader?

Yes, you will be responsible for training new starters according to company guidelines and coaching team members in their development.

Is there an opportunity for bonuses in this role?

Yes, there is a monthly bonus that is based on site performance.

What kind of team culture can I expect?

You can expect to join a dynamic, fast-moving, and diverse team with regular team socials.

Are there any health and safety responsibilities in this position?

Yes, you will have to ensure compliance with all statutory and company health, safety, and food hygiene regulations.

Is there a referral scheme in place?

Yes, there is a referral scheme bonus that you can take advantage of.

What development opportunities are available?

There are opportunities for growth within the business, allowing you to develop your career.

Do I need to have a strong customer service orientation for this role?

Yes, being customer-focused and enjoying interaction with customers is essential for this position.

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Pasta Evangelists

The UK's original fresh pasta company 🍝 Recipe kits, takeaway, pasta making classes & more...

Retail & Consumer Goods
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

We make the UK's freshest, artisan pasta.