FAQs
What is the job title for this position?
The job title is Team Leader.
What is the primary responsibility of the Team Leader?
The primary responsibility of the Team Leader is to lead, coach, and manage a team of Customer Service Consultants to deliver customer services in accordance with agreed service level, quality standards, and growth targets.
Which locations are available for this position?
This position is based out of our Melbourne or Brisbane office.
What is the in-office requirement for this role?
The in-office requirement is 1 - 2 days per quarter.
How many years of experience are required for this role?
A minimum of five years of Contact Centre experience is required, with at least two years in a leadership role being desirable.
Is a specific educational background preferred for this position?
Yes, holding a relevant Degree or Post Graduate qualification in business is desirable.
What key skills are necessary for the Team Leader role?
Necessary skills include excellent leadership and management skills, workflow management and efficiency skills, influencing and negotiating skills, and high levels of written and verbal proficiency.
What does Bupa consider to be central to its mission?
Bupa considers caring for people to be central to its mission, aiming to help them live longer, healthier, happier lives.
What is the Viva Healthier and Happier program?
The Viva Healthier and Happier program is a comprehensive global health and wellbeing program for Bupa employees that supports all aspects of health, including mental, physical, financial, social, and environmental wellbeing.
Does Bupa welcome applicants from diverse backgrounds?
Yes, Bupa strives to create and sustain a safe and inclusive workplace and welcomes applicants from all cultural backgrounds, genders, and abilities.