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Team Leader

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Southern Coop

Dec 31

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You should be self-motivated with strong communication and organization skills, a team player, and flexible with hours. A personal license holder or willing to obtain one is needed.
  • You will oversee store operations, support community engagement, ensure compliance and safety, lead the team to enhance customer experience, and drive sustainable business growth.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be self-motivated, with excellent communication and organisation skills, and be a great team player with a positive ‘can do’ attitude.
  • Be a personal licence holder which authorises you to sell alcohol - if you're not already a licence holder you will complete the required training to obtain the licence.
  • You’ll need to display commitment and flexibility when it comes to working hours, covering mornings, evenings, and weekends.

Responsibilities

  • Participate in all aspects of store operations which include Post Office, Parcel Services, Local Suppliers, Neighbourly Programme, Too Good To Go and Home Delivery Services
  • Engage with and support the local community
  • Support the operational management of the store to ensure a safe, legal and high-performing business, whilst taking overall responsibility in the absence of the Store Manager
  • Be a personal licence holder which authorises you to sell alcohol - if you're not already a licence holder you will complete the required training to obtain the licence
  • Be a role model and lead the team to work together to provide an exceptional customer experience for our customers
  • Ensure continued and sustainable growth in our business through leading and developing people

FAQs

What is the role of a Team Leader at Southern Co-op?

The Team Leader supports the Store Manager in motivating, engaging, leading, and developing a team of colleagues to ensure a high-performing store that provides an exceptional customer experience.

Is prior experience required for the Team Leader position?

Experience in a similar role is advantageous but not essential, as full training will be provided.

How many hours will I be working as a Team Leader?

The position is part-time, requiring 27 hours per week, worked across 3 days.

What are the working hours like for this position?

Flexibility is required for working hours, which may include mornings, evenings, and weekends.

Will I need to obtain a personal license to sell alcohol?

Yes, you will need to be a personal license holder which authorizes you to sell alcohol, and training will be provided if you are not already licensed.

What benefits are offered to Team Leaders at Southern Co-op?

Benefits include a 20% colleague discount, up to 31 days of annual leave (pro rata), healthcare plans, an employee assistance program, generous shopping discounts, a NEST pension, a cycle-to-work scheme, and a colleague referral scheme, among others.

How does Southern Co-op support career development?

Southern Co-op supports career development through internal courses and apprenticeships to help colleagues grow in their careers.

How does Southern Co-op prioritize its employees?

As a member-owned organization, Southern Co-op puts people first, with a focus on creating a positive working environment for all colleagues.

Will I engage with the local community in this role?

Yes, engaging with and supporting the local community is a key part of the Team Leader's responsibilities.

What is the company culture like at Southern Co-op?

The company culture emphasizes community spirit, teamwork, and providing an exceptional customer experience, reflecting the cooperative values of Southern Co-op.

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Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.