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Team Leader

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Midcounties Co-operative

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Gloucester

AI generated summary

  • You must be customer-focused, a strong communicator, resilient, flexible with shifts, approachable, and have some supervisory experience.
  • You will lead your team to deliver excellent customer service, delegate tasks, monitor financial performance, address complaints, and engage with local community projects and groups.

Requirements

  • To be customer focused and deliver excellent store experiences
  • A natural ability to listen, interact and communicate with customers and team members
  • Enthusiasm and resilience to support your colleagues during demanding times
  • Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
  • Confidence and a friendly, approachable nature
  • Some previous supervisory experience (desirable)

Responsibilities

  • to champion excellent customer service
  • to motivate and support the team by leading from the front
  • to delegate the tasks fairly
  • to understand how the store is performing against financial targets
  • to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
  • to take ownership to ensure that customer complaints are dealt with professionally
  • to be actively involved with community projects and supporting local community groups

FAQs

What are the main responsibilities of a Team Leader at Your Co-op?

The main responsibilities include championing excellent customer service, motivating and supporting the team, delegating tasks fairly, understanding the store's performance against financial targets, providing product knowledge to customers, handling customer complaints professionally, and being involved with community projects.

Is previous supervisory experience required for this position?

While some previous supervisory experience is desirable, it is not a strict requirement.

What kind of work schedule can I expect as a Team Leader?

Your shift pattern may include some evenings and weekends, but we assure you that your rota will be available 4 weeks in advance to help you plan your time off.

Are there any specific skills or qualities that are important for this role?

Yes, important skills and qualities include being customer-focused, having strong communication abilities, showing enthusiasm and resilience, being flexible with shifts, and having a friendly, approachable nature.

What kind of employee benefits does Your Co-op offer?

Employee benefits include discounts on various ‘Your Co-op’ services, enhanced discount rates on food shopping, up to 60% off childcare fees, equal wages regardless of age, paid time off for volunteering, support funds, training programs, and more.

Is there an opportunity for training and development within Your Co-op?

Yes, Your Co-op offers full training and accredited development programs to help you grow in your role.

How does Your Co-op support diversity and inclusion in the workplace?

Your Co-op is dedicated to building a diverse and inclusive workplace where all colleagues can bring their authentic selves to work, and encourages candidates to apply even if their experience doesn’t perfectly align with the job description.

What is the process after I submit my application for the Team Leader position?

Your application will be reviewed, and if it matches the role requirements, a member of the recruitment team will contact you to discuss your application further. The next step is a face-to-face interview with a Store Manager, where you may receive an offer on the same day.

How does Your Co-op support the community?

Your Co-op invests in community support initiatives, supports local community groups, and is a Fairtrade supporter ensuring fair treatment and payment for those involved in production.

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Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

  • Democracy

    Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.

  • Openness

    Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.

  • Equality

    Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.

  • Social Responsibility

    Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.