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Team Leader

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Midcounties Co-operative

12d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be customer-focused, a strong communicator, flexible with shifts, confident, friendly, and ideally have some supervisory experience. Resilience and enthusiasm are essential.
  • You will ensure excellent customer service, motivate your team, manage tasks, track financial performance, guide customers on products, handle complaints, and engage with community projects.

Requirements

  • To be customer focused and deliver excellent store experiences
  • A natural ability to listen, interact and communicate with customers and team members
  • Enthusiasm and resilience to support your colleagues during demanding times
  • Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
  • Confidence and a friendly, approachable nature
  • Some previous supervisory experience (desirable)

Responsibilities

  • to champion excellent customer service
  • to motivate and support the team by leading from the front
  • to delegate the tasks fairly
  • to understand how the store is performing against financial targets
  • to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
  • to take ownership to ensure that customer complaints are dealt with professionally
  • to be actively involved with community projects and supporting local community groups

FAQs

What are the main responsibilities of a Team Leader at Your Co-op?

The main responsibilities include championing excellent customer service, motivating and supporting the team, fairly delegating tasks, understanding store performance against financial targets, providing product guidance to customers, handling customer complaints professionally, and engaging in community projects.

What qualifications or experience do I need to apply for this position?

You should be customer-focused, have good communication skills, exhibit enthusiasm and resilience, demonstrate flexibility in shift availability, show confidence and a friendly demeanor, and previous supervisory experience is desirable but not mandatory.

What are the shift patterns for this role?

The shift patterns may include evenings and weekends, but the rota will be available 4 weeks in advance to ensure work-life balance.

What training and development opportunities are offered?

Your Co-op provides full training and accredited development programmes to help you grow in your role.

Are there any employee benefits for Team Leaders?

Yes, there are several benefits including discounts on Your Co-op services, enhanced food shopping discounts, holiday discounts, childcare fee reductions, equal wages regardless of age, paid time off for volunteering, and mental health support.

Can I apply for this role if my experience does not fully match the job description?

Yes, you are encouraged to apply even if your past experience doesn't align perfectly with the job description, as transferable skills are valued.

What is the hiring process like for a Team Leader position?

The hiring process typically includes a review of your application, followed by a chat with a friendly recruitment team, and a face-to-face interview with a Store Manager where you may receive an offer on the same day.

Is there a focus on ethical practices at Your Co-op?

Yes, Your Co-op is committed to ethical practices, including supporting Fairtrade, ensuring fair treatment and payment for producers, and maintaining strict food policies for ethical and sustainable quality.

Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

  • Democracy

    Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.

  • Openness

    Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.

  • Equality

    Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.

  • Social Responsibility

    Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.