FAQs
What are the main responsibilities of a Team Leader at Your Co-op?
The main responsibilities include championing excellent customer service, motivating and supporting the team, fairly delegating tasks, understanding store performance against financial targets, providing product guidance to customers, handling customer complaints professionally, and engaging in community projects.
What qualifications or experience do I need to apply for this position?
You should be customer-focused, have good communication skills, exhibit enthusiasm and resilience, demonstrate flexibility in shift availability, show confidence and a friendly demeanor, and previous supervisory experience is desirable but not mandatory.
What are the shift patterns for this role?
The shift patterns may include evenings and weekends, but the rota will be available 4 weeks in advance to ensure work-life balance.
What training and development opportunities are offered?
Your Co-op provides full training and accredited development programmes to help you grow in your role.
Are there any employee benefits for Team Leaders?
Yes, there are several benefits including discounts on Your Co-op services, enhanced food shopping discounts, holiday discounts, childcare fee reductions, equal wages regardless of age, paid time off for volunteering, and mental health support.
Can I apply for this role if my experience does not fully match the job description?
Yes, you are encouraged to apply even if your past experience doesn't align perfectly with the job description, as transferable skills are valued.
What is the hiring process like for a Team Leader position?
The hiring process typically includes a review of your application, followed by a chat with a friendly recruitment team, and a face-to-face interview with a Store Manager where you may receive an offer on the same day.
Is there a focus on ethical practices at Your Co-op?
Yes, Your Co-op is committed to ethical practices, including supporting Fairtrade, ensuring fair treatment and payment for producers, and maintaining strict food policies for ethical and sustainable quality.