FAQs
What is the primary purpose of the Team Leader position at the adidas Retail Store in Scarborough Town Centre?
The primary purpose of the Team Leader position is to act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures to best drive store objectives.
What are the key responsibilities of the Team Leader?
Key responsibilities include guiding daily store operations, providing training for Sales Associates, assisting management with merchandising, ensuring excellent customer service, and maintaining staffing and labor cost control.
What qualifications are required for this role?
Applicants must have or be pursuing a high school diploma or general education degree (GED). Retail experience of three to six months is preferred.
What skills are necessary for a successful Team Leader?
Essential skills include excellent verbal and written communication, ability to apply common sense understanding, proficiency in using MS Word, Excel, Outlook, and a point of sale system, and good judgment and decision-making abilities.
Is schedule flexibility required for this position?
Yes, schedule flexibility is mandatory as the position requires evening, weekend, and holiday work, especially during peak sales periods.
How does the Team Leader contribute to customer service?
The Team Leader ensures the highest level of adidas service is given to each customer, listens to complaints, resolves issues, and models effective selling techniques for the team.
What kind of training does the Team Leader provide to the associates?
The Team Leader conducts one-on-one and small group training presentations on product knowledge, store activities, job duties, and established policies and procedures.
What physical requirements are there for the job?
The role requires the ability to frequently lift and/or move up to 12 kg and occasionally lift up to 34 kg, as well as stand, walk, and use hands for various tasks.
How does adidas support diversity and inclusiveness in the workplace?
adidas celebrates diversity, supports inclusiveness, encourages individual expression, and does not tolerate harassment or discrimination towards any applicants or employees, promoting an equal opportunity environment.
What core behaviors does adidas expect employees to embody?
Employees are encouraged to exhibit behaviors of courage, ownership, innovation, teamwork, integrity, and respect as part of the company's winning culture.