Logo of Huzzle

Home

Matches

Explore

Manage

Team Leader, adidas Retail Store - Scarborough Town Centre

image

adidas

2mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Toronto

AI generated summary

  • You must have or be pursuing a GED, possess retail experience, strong communication and decision-making skills, be flexible with your schedule, and be able to lift up to 34 kg.
  • You will guide daily store operations, train staff, enhance customer service, manage merchandise displays, maintain sales floor standards, resolve complaints, and support management as needed.

Requirements

  • Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred.
  • Knowledge Skills and Abilities:
  • Must possess and consistently exhibit the competencies relative to the position.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to use MS Word, Excel, Outlook, and a point of sale system.
  • Ability to exercise good judgment and decision making skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Excellent verbal and written communication skills.
  • Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
  • Schedule flexibility is mandatory, as this position calls for evening, weekend, and holiday work.

Responsibilities

  • In conjunction with, or in the absence of management staff, guide the daily operations of the store and activities of hourly associates to accomplish excellent customer service and to maximize sales.
  • Provide positive reinforcement to hourly associates to promote a high level of momentum and to achieve the optimal results and growth of the staff.
  • Conducts one–on–one and/or small group training presentations for Sales Associates on product knowledge, store activities, job duties, and established policies and procedures.
  • Perform or assist in the completion of all documentation associated with applicants and new hires.
  • Assist management staff to display merchandise such as clothes, footwear and accessories in windows, showcases, and on the sales floor to attract attention and promote sales.
  • Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to division goals.
  • Originate displays of merchandise or follow suggestions or schedules provided by the store management team.
  • Assist with staffing and labor cost control standards and effectively maintain same.
  • Attain proficiency with the point of sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
  • Completes any regular sales transactions involving cash, credit, checks, etc.
  • Involved indirectly with ticketing of products as well as checking paperwork against items received.
  • Assists in product flow from stockroom to sales floor on a fill in basis.
  • Monitors and maintains sales floor fill – in process.
  • Communicates the product levels and assortments with management.
  • Communicates progress on assigned projects such as floor change outs, processing shipments, sales/markdown set-ups.
  • Performs sales, customer service, merchandising within section, special order, cashiering, stock location, and related store up keeping support duties in order to maintain needed staff coverage and to lead by example.
  • Directs the performance of store up keeping duties.
  • Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
  • Ensures the highest level of adidas service is given to each customer.
  • Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Uses these techniques to train other employees.
  • Other duties as assigned by the Store Manager

FAQs

What is the primary purpose of the Team Leader position at the adidas Retail Store in Scarborough Town Centre?

The primary purpose of the Team Leader position is to act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures to best drive store objectives.

What are the key responsibilities of the Team Leader?

Key responsibilities include guiding daily store operations, providing training for Sales Associates, assisting management with merchandising, ensuring excellent customer service, and maintaining staffing and labor cost control.

What qualifications are required for this role?

Applicants must have or be pursuing a high school diploma or general education degree (GED). Retail experience of three to six months is preferred.

What skills are necessary for a successful Team Leader?

Essential skills include excellent verbal and written communication, ability to apply common sense understanding, proficiency in using MS Word, Excel, Outlook, and a point of sale system, and good judgment and decision-making abilities.

Is schedule flexibility required for this position?

Yes, schedule flexibility is mandatory as the position requires evening, weekend, and holiday work, especially during peak sales periods.

How does the Team Leader contribute to customer service?

The Team Leader ensures the highest level of adidas service is given to each customer, listens to complaints, resolves issues, and models effective selling techniques for the team.

What kind of training does the Team Leader provide to the associates?

The Team Leader conducts one-on-one and small group training presentations on product knowledge, store activities, job duties, and established policies and procedures.

What physical requirements are there for the job?

The role requires the ability to frequently lift and/or move up to 12 kg and occasionally lift up to 34 kg, as well as stand, walk, and use hands for various tasks.

How does adidas support diversity and inclusiveness in the workplace?

adidas celebrates diversity, supports inclusiveness, encourages individual expression, and does not tolerate harassment or discrimination towards any applicants or employees, promoting an equal opportunity environment.

What core behaviors does adidas expect employees to embody?

Employees are encouraged to exhibit behaviors of courage, ownership, innovation, teamwork, integrity, and respect as part of the company's winning culture.

adidas

Listen to our new podcast ‘Rebellious Optimists’ to learn more about our people, products, and culture #inside3stripes.

Fashion & Arts
Industry
10,001+
Employees
1949
Founded Year

Mission & Purpose

adidas is a multinational sportswear company that designs, manufactures, and sells a wide range of athletic and lifestyle products, including footwear, apparel, and accessories. As one of the leading sportswear brands in the world, their products cater to various sports and activities, aiming to provide athletes and consumers with high-quality and innovative gear to enhance their performance and lifestyle. Their ultimate mission is to be the best sports brand in the world, with a focus on creating products that combine cutting-edge technology and design to meet the evolving needs of athletes and consumers. Their purpose is to inspire and enable people to harness the power of sports in their lives, fostering a culture of creativity, sustainability, and inclusivity. Through collaborations with athletes, teams, and influencers, as well as initiatives for social and environmental responsibility, adidas strives to make a positive impact on communities and contribute to a healthier and more active world.

Benefits

  • Bonus program – based on short term incentives

  • Long-Term Incentive (LTI) plan for senior management and Executive Board members

  • Adidas Stock Purchase Plan