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Team Leader - AfterHours Intake

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The Salvation Army

4d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Melbourne
  • Quick Apply

AI generated summary

  • You must have a diploma in social work or related field, supervision experience, skills in client assessment and risk models, plus after-hours availability and relevant checks.
  • You will lead the intake team, supervise service delivery, manage client and staff risk, respond to incidents, and ensure compliance with targets and strategic plans within a dynamic afterhours environment.

Requirements

  • Tertiary qualification in social work, welfare, community development or related field (minimum Diploma) OR demonstrated high level of sector knowledge and skills attained through previous appointments, service, and study/development
  • Relevant experience in a social service environment, with a focus on homelessness
  • Relevant experience in supervising staff
  • Extensive experience in client assessment including appropriate information, tools and techniques to gather and analyse information
  • Relevant experience in using appropriate risk models to assess levels of risk, harm and well-being, including immediate risk
  • Experience working effectively with people who exhibit multiple/complex service needs and/or are chronically disadvantaged
  • Experience engaging and communicating with multiple service providers as appropriate to ensure totality of client needs are met
  • Ability to oversee service primarily afterhours (up to 10:30pm) and work within a high volume intake and assessment environment.
  • Relevant experience with client data and reporting systems, people management systems and Microsoft suite
  • A national police record check is required
  • A current and valid Working with Children’s Check

Responsibilities

  • To lead an effective and high functioning team of intake staff to deliver client-centred services for clients who are homeless or at risk of homelessness.
  • To support, supervise and oversee staff in high volume, dynamic afterhours service.
  • Understand and monitor risk to clients, staff and TSA in service delivery, provide responses to incidents (including activation of our emergency management plan) to safely manage incidents in accordance with TSA processes.
  • To ensure service delivery targets and organisational standards are achieved and funding body requirements are met.
  • The Team Leader will ensure service delivery and operational management is aligned with national and state strategic plans, and the National Homelessness Stream Model of Care.

FAQs

What are the main responsibilities of the Team Leader - AfterHours Intake?

The main responsibilities include leading a high-functioning intake team, supervising staff in a dynamic afterhours service, monitoring client and staff risk, achieving service delivery targets, and aligning operations with strategic plans and models of care.

What qualifications are required for this position?

A tertiary qualification in social work, welfare, community development, or a related field (minimum Diploma) is required, or demonstrated high-level sector knowledge and skills through previous experience.

Is prior experience in homelessness services necessary for this role?

Yes, relevant experience in a social service environment with a focus on homelessness is required.

What hours does the Team Leader typically work?

The Team Leader will oversee service primarily afterhours, which may extend until 10:30 PM.

Are there any specific checks required for applicants?

Yes, a national police record check and a current and valid Working with Children’s Check are required.

What benefits are offered to eligible employees?

Eligible employees can enjoy benefits such as NFP salary packaging, flexible working conditions, health and fitness discounts, paid parental leave, a purchase leave scheme, volunteer leave, career development opportunities, and an Employee Assistance Program.

How can I apply for this position?

Interested candidates can apply by submitting a current CV and a cover letter detailing their alignment with the essential requirements of the role via the application link provided.

Is there an emphasis on diversity and inclusion in the workplace?

Yes, The Salvation Army is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal people, Torres Strait Islander people, and individuals from diverse cultures and backgrounds.

Will this role involve working directly with clients?

Yes, the role involves delivering client-centered services to individuals who are homeless or at risk of homelessness.

What is the organizational culture like at The Salvation Army?

The organizational culture is inclusive and purpose-driven, consisting of dedicated, passionate, and professional team members focused on making a positive impact on the lives of others.

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The Salvation Army

Dedicated to helping people in need overcome poverty, addiction, and spiritual and economic hardship across the U.S.

Non-profit
Industry
10,001+
Employees
1865
Founded Year

Mission & Purpose

The Salvation Army is the nation's largest direct provider of social services. Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code. By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country. The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.