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Team Leader, AML Alert Review Team

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Manulife

12d ago

  • Job
    Full-time
    Junior Level
  • Quezon City
  • Quick Apply

AI generated summary

  • You need a Bachelor’s degree, 2 years in a leadership role with compliance experience, strong communication, problem-solving skills, attention to detail, and proficiency in Microsoft Office.
  • You will lead daily operations, manage AML alerts, train staff, conduct investigations, prepare regulatory reports, and maintain compliance with industry standards and procedures.

Requirements

  • Bachelor’s degree in Accounting, Legal, Finance, Business, or related fields.
  • Minimum 2 years of relevant experience in Leadership role and has compliance background.
  • Work experience in finance or insurance operations is preferred but not required.
  • Ability to work independently and efficiently in a team-oriented, high-demand, and fast-paced environment.
  • Strong oral and written communication skills for conveying complex issues and circumstances to all levels of staff and management.
  • Proactive individual with a demonstrated ability to meet deadlines and exceptional attention to detail.
  • Technologically savvy with the ability to navigate multiple systems and proficiency in using Microsoft Office tools (Word, Excel, and PowerPoint).
  • Strong problem-solving and decision-making skills.
  • Excellent relationship and client management skills.
  • Professional attitude and client service orientation; collaborative and results oriented.
  • Participation in the creation and implementation of business improvement initiatives.
  • Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation).

Responsibilities

  • Coordinate resources and set daily priorities to meet operational objectives.
  • Serve as a process expert and handle escalations in a timely manner.
  • Review, collect, and summarize quality control and business reports monthly.
  • Provide performance coaching for team members.
  • Train new hires and prepare process documentation.
  • Conduct or assist with timely and constructive performance evaluations.
  • Collaborate with leaders and managers to ensure talent development of team members and enhance team engagement through the execution of ICS initiatives.
  • Present baseline review of the team’s process for Business Unit to discuss key opportunities and recommendation.
  • Handle complex daily AML Alerts, Transaction Monitoring, Name Scanning and AML data admin task.
  • Act as the team's backup for handling daily alerts.
  • Review Case Management for MBC DOT Fraud Cases and alert creation of STR (Suspicious Transaction Report).
  • Investigate Incoming Foreign wire transfers and Third-party payment on a weekly basis to know the country conducting the transaction and relationship and source of funds for third party payor.
  • Assist in the preparation of reports for regulatory bodies and internal stakeholders; example reports include Large Cash Transaction Reports, Electronic Funds Transfer Reports and Suspicious Transfer Reports.
  • Ensure accurate case management and record keeping protocols are maintained with regards to regulatory filing requirements.
  • Use judgment and knowledge of money laundering patterns to assess whether transactions are suspicious; conduct investigations and make recommendations as to the appropriate course of action; draft suspicious transaction reports where required.
  • Investigate and assess the risk of alerts identified by Manulife’s customer risk assessment tools.
  • Maintain proper records and audit trail of investigation activity and disposition actions for all alerts.
  • Prepare case reports for review outlining the depth of investigation activity, risk assessment, and recommended remediation actions.
  • Prepare FINTRAC regulatory reporting within prescribed timeframes to ensure compliance obligations are met and financial penalties are not delivered by regulator.
  • Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practices, criminal typologies and developing trends.
  • Assist in identifying systemic procedural weaknesses and additional training enhancements for Offshore AML Team with a particular focus on unusual activity.

FAQs

What is the job title for this position?

The job title is Team Leader, AML Alert Review Team.

What are the primary responsibilities of the Team Leader?

The primary responsibilities include managing daily operations, prioritizing alerts and cases, handling complex AML alerts, coaching team members, and assisting in performance evaluations.

What qualifications are required for this position?

A Bachelor’s degree in Accounting, Legal, Finance, Business, or related fields is required, along with a minimum of 2 years of relevant experience in a leadership role with a compliance background.

Is prior experience in finance or insurance operations necessary?

Prior experience in finance or insurance operations is preferred but not required.

What key skills are essential for this role?

Essential skills include strong communication, problem-solving abilities, attention to detail, proficiency in Microsoft Office, and client management skills.

What kind of training resources does Manulife offer?

Manulife offers extensive training resources to support career development and skill enhancement.

What benefits do employees receive from Manulife?

Employees receive competitive salary packages, performance bonuses, day 1 HMO with free dependent coverage, retirement savings benefits, and a wellness-focused culture.

What is the working arrangement for this position?

The working arrangement is hybrid, meaning there will be both onsite and remote work depending on business needs.

How does Manulife approach diversity and inclusion?

Manulife is committed to creating an inclusive work environment that embraces diversity and ensures fair recruitment, retention, and advancement without discrimination.

What are the expectations around client service in this role?

A professional attitude and client service orientation are expected, along with collaboration and a focus on results.

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Manulife

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.