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Team Leader - Corporate & Commercial

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Howden Group Holdings

Jan 11

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You must have 2+ years in insurance, team leadership experience, Cert CII, strong client service and negotiation skills, deliver results, and maintain compliance.
  • You will lead and mentor a team, ensure targets are met, produce management reports, resolve client issues, conduct compliance audits, and maintain high standards in service and documentation.

Requirements

  • Proven track record to lead and empower a team to ensure standards are met, ensuring team members hit and exceed targets for income, conversion rates, and retention.
  • Produce high quality comprehensive management reports to include sales, conversion, source of business, and retention data.
  • Ensure team members adhere to company policies, procedures, and obtain required authorisations.
  • Offer consistent mentorship and training sessions to the team.
  • Troubleshoot client issues, including complaint resolution, in collaboration with the compliance team.
  • Outstanding accuracy and attention to detail, enabling you to process work quickly and efficiently.
  • Ability to prioritise work and meet strict deadlines in a fast-paced environment.
  • Detailed client service skills combined with strong negotiation and broking skills.
  • Excellent literacy and numeracy skills, ensuring all documentation and communications are of the highest standard.
  • An analytical yet approachable standout colleague, keen to build sustainable relationships with team and clients alike.
  • Coordinate the completion of monthly compliance audits and provide constructive feedback to team members.
  • Talent for identifying and responding appropriately to varying levels of client understanding.
  • Capability to persuade and influence others.
  • Calm and resilient under pressure; ability to positively react to change.
  • Minimum of 2 years’ experience providing specialist advice in the insurance market.
  • Qualified to a minimum of Cert CII.
  • Prior experience of leading a team within a similar environment.
  • Track record of delivering results and meeting/exceeding targets whilst keeping client focus.
  • Insurance brokerage background with commercial experience.
  • Fully competent in the use of Microsoft Office products.
  • Understanding of general and legal principles of insurance and knowledge of relevant regulatory and legal frameworks.

Responsibilities

  • Proven track record to lead and empower a team to ensure standards are met, ensuring team members hit and exceed targets for income, conversion rates, and retention.
  • Produce high quality comprehensive management reports to include sales, conversion, source of business, and retention data.
  • Ensure team members adhere to company policies, procedures, and obtain required authorisations.
  • Offer consistent mentorship and training sessions to the team.
  • Troubleshoot client issues, including complaint resolution, in collaboration with the compliance team.
  • Outstanding accuracy and attention to detail, enabling you to process work quickly and efficiently.
  • Ability to prioritise work and meet strict deadlines in a fast-paced environment.
  • Detailed client service skills combined with strong negotiation and broking skills.
  • Excellent literacy and numeracy skills, ensuring all documentation and communications are of the highest standard.
  • An analytical yet approachable standout colleague, keen to build sustainable relationships with team and clients alike.
  • Coordinate the completion of monthly compliance audits and provide constructive feedback to team members.
  • Talent for identifying and responding appropriately to varying levels of client understanding.
  • Capability to persuade and influence others.
  • Calm and resilient under pressure; ability to positively react to change.

FAQs

Do we support remote work?

Yes, we support a hybrid work format, allowing employees to work 2-3 days per week in our Croydon office.

Is this a full-time position?

Yes, this is a full-time, permanent position.

What are the key responsibilities of the Team Leader?

The Team Leader will provide first-line supervision, support, and mentoring to team members, ensure targets are met, produce management reports, troubleshoot client issues, offer training sessions, and oversee compliance audits, among other duties.

What qualifications are required for this role?

A minimum of 2 years’ experience in the insurance market, qualification to at least Cert CII, prior experience leading a team, and a background in insurance brokerage with commercial experience are required.

What kind of support does Howden offer for personal development?

Howden promotes personal and professional growth, providing mentorship, training sessions, and a supportive team culture to help employees realize their potential.

What skills are necessary for the Team Leader role?

Candidates should have strong leadership, client service, negotiation, and broking skills, as well as excellent literacy and numeracy skills, attention to detail, and the ability to work under pressure.

Is there room for growth within the company?

Yes, Howden is committed to career progression and personal development, allowing employees to define their own career paths.

What does Howden value in its employees?

Howden values diversity and is looking for individuals who are brave enough to try something new, supportive in daily challenges, and determined to make a positive difference.

Are reasonable adjustments available for employees?

Yes, Howden is committed to providing reasonable accommodations, including flexible hours and hybrid working options, to align with employees' needs.

Will I be part of a team at Howden?

Yes, you will be part of a multifaceted and ambitious team dedicated to providing outstanding service to clients.

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Howden Group Holdings

We are an international insurance group with employee ownership at our heart.

Finance
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Howden Group Holdings is a leading international insurance group with employee ownership at its heart. Founded in 1994, it comprises Howden Broking and underwriting business DUAL. Howden Group Holdings’ businesses operate across Europe, Africa, Asia, the Middle East, Latin America, the USA, Australia and New Zealand.