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Team Leader - Croydon

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Hobbycraft

1mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You need 1+ year retail experience, passion for crafts, product expertise, enthusiasm, strong communication, and flexibility to meet business needs.
  • You will handle transactions, oversee operations, coach new colleagues, coordinate team workload, and respond to customer inquiries daily.

Requirements

  • A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous)
  • Must be passionate about all things craft and want to inspire others
  • Ability to learn and share expertise of products to fit customer’s needs
  • High levels of enthusiasm, drive and motivation
  • Confident and clear communication skills
  • Must be flexible in order to accommodate the business trading needs

Responsibilities

  • Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
  • Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities
  • Supporting and coaching our new colleagues
  • Co-ordinating the workload of Colleagues
  • Answering customer enquiries

FAQs

What is the job title for this position?

The job title is Team Leader.

Where is the Team Leader position located?

The Team Leader position is located in Croydon.

What is the salary range for this position?

The salary range is from £12.82 per hour to £13.22 per hour, depending on store location.

How many hours will I be working per week?

The position requires 37.5 hours of work per week.

What qualities does Hobbycraft look for in a Team Leader?

Hobbycraft looks for positive people who are passionate about craft, possess high levels of enthusiasm, drive, and motivation, and have confident communication skills.

Is previous retail experience required for this role?

Yes, a minimum of 1 year’s previous retail experience is essential, and managerial or supervisory experience will be advantageous.

What responsibilities will I have as a Team Leader?

As a Team Leader, you will operate the till, oversee operations, support and coach new colleagues, coordinate workloads, and answer customer enquiries.

Do Team Leaders receive discounts on products?

Yes, Team Leaders receive a 25% discount card for Hobbycraft Stores.

Are there any training and development opportunities available?

Yes, there is continuous training, development, and performance management available for Team Leaders.

Is Hobbycraft an equal opportunity employer?

Yes, Hobbycraft is an equal opportunities employer and is committed to equal and fair treatment for all colleagues or potential colleagues.

How do I apply if I require support due to a disability?

If you have a disability and require support throughout the recruitment process, you can contact Hobbycraft at recruitment@hobbycraft.co.uk to discuss any adjustments you may need.

What kind of work environment can I expect at Hobbycraft?

You can expect a creative working environment at Hobbycraft that celebrates the joy of crafting and values the contributions of all colleagues.

What benefits does Hobbycraft offer?

Hobbycraft offers benefits such as rates of pay above minimum wage, generous holiday, company pension contribution, Cycle to Work Scheme, and access to an Employee Support Programme.

Where handmade careers are made!

Retail & Consumer Goods
Industry
1001-5000
Employees
1995
Founded Year

Mission & Purpose

Hobbycraft is an arts and crafts superstore retail chain in the United Kingdom. When the company started out there were only small independent arts and crafts suppliers, however a number of other online and High Street retail chains now operate in the same market place as HobbyCraft.