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Team Leader - F&B Service

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Accor

3mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Mumbai

AI generated summary

  • You need secondary education, F&B certification preferred, 2+ years of experience, strong English skills, good communication, attention to detail, teamwork ability, and a professional appearance.
  • You will manage operations, staff training, financial oversight, guest interactions, and ensure service standards while maintaining cleanliness and adhering to safety policies.

Requirements

  • Secondary / High school education
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 2 years of relevant experience.
  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

Responsibilities

  • To ensure that all departmental operations manuals are prepared and updated annually.
  • To maintain the daily log book.
  • To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer’s report and promotions analysis.
  • To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
  • To maintain outlet communication board.
  • To submit all guest / staff incident reports.
  • To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
  • To attend weekly Food & Beverage meeting and daily operations meeting.
  • To control requisitioning, storage and careful use of all operating equipment and supplies.
  • Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
  • To be demanding and critical when it comes to service standards.
  • To ensure that the outlet team projects a warm, professional and welcome image.
  • To have a complete understanding of financial aspects of the outlet.
  • To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
  • To strictly adhere to the established operating expenses and ensure that all costs are controlled.
  • To obtain and account for the correct settlement of all sales and be overall responsible for cashier / floats and their maintenance.
  • To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
  • To identify and correct any errors.
  • To implement a consistent guest recognition programs and maintain a relevant guest database.
  • To provide a courteous, professional, efficient and flexible service at all times, following Novotel Standards.
  • To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standard set.
  • To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To perform opening and closing procedures established for the place of work as assigned.
  • To have a thorough understanding and knowledge of all Food & Beverage items in the menu and the ability to recommend Food & Beverage combinations and up selling alternatives.
  • To ensure that the place of work and surrounding area is kept clean and organized at all times.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the manager if no immediate solution can be found and assure follow up with guests.
  • To identify training needs and plan training programs for the employees.
  • To ensure that the outlet employees are adequately trained and have the necessary skills to perform their duties with maximum efficiency.
  • To liaise and inform Food & Beverage department and Human Resources department of all training sessions.
  • To fully support the departmental trainers function in the department assigned, develop department trainers and assign training responsibilities.
  • To assist in the training of Food & Beverage cashiers ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
  • To ensure that all employees provide a courteous and professional service at all times.
  • To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the department’ operations manual.
  • To conduct staff yearly performance appraisal.
  • To ensure that all employees maintain a high standard of personal appearance and hygiene at all times.
  • To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
  • To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
  • To ensure that all employees have a complete understanding of and adhere to the hotel’s employee rules & regulations.
  • To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
  • To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
  • To carry out any other reasonable duties and responsibilities as assigned.
  • To liaise and organize with Housekeeping department that the established cleaning schedules are strictly adhered to.
  • To coordinate all repair and maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
  • To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
  • All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
  • Be ready and responsible for any job, which may be assigned by the Management.

FAQs

What is the main focus of the Team Leader - F&B Service role?

The main focus is to oversee the food and beverage operations, ensuring high standards of service, efficient operations, and maintaining financial targets while fostering a positive team environment.

What are the educational qualifications required for this position?

A secondary/high school education is required, and additional certifications in Food & Beverage are considered advantageous.

How much experience is needed for this role?

A minimum of 2 years of relevant experience in the food and beverage industry is required.

Are there opportunities for professional development within the company?

Yes, Accor supports growth and learning every day, offering opportunities for training and professional development.

What skills are essential for success in this position?

Essential skills include good communication, customer contact skills, attention to detail, ability to work in a team, self-motivation, and professionalism in appearance and grooming.

Is there a focus on customer service in this role?

Yes, the role prioritizes ensuring all team members establish rapport with guests and handle requests efficiently to maintain high standards of service.

Do employees receive training for their roles?

Yes, the Team Leader is responsible for identifying training needs and ensuring that employees receive adequate training to perform their duties efficiently.

What type of work schedule is expected in this position?

The Team Leader will plan the outlet's weekly roster and work schedules to ensure adequate staffing levels to handle the business demands.

Are there specific financial responsibilities associated with the position?

Yes, the Team Leader must understand the financial aspects, ensure revenue forecasts are met, control costs, and manage cashier responsibilities accurately.

How does Accor view teamwork in the workplace?

Accor believes in the importance of teamwork, and the Team Leader should contribute positively to building an efficient team by taking an active interest in employees' welfare and development.

What health and safety measures are in place for employees?

The company emphasizes adherence to fire, hygiene, health, and safety policies to ensure the well-being of all employees in the workplace.

Will the Team Leader need to adapt to different roles within the Food & Beverage division?

Yes, the Team Leader should be flexible and ready to rotate through different sub-departments within the Food & Beverage division or other hotel departments as needed.

What are the expectations regarding personal appearance and hygiene?

Employees are expected to maintain a high standard of personal appearance and hygiene at all times, wearing the correct uniform and name badge.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.