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Team Leader - Student Counselors

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Schiller International University

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Education & Teaching

AI generated summary

  • You must have a relevant bachelor's degree, 3+ years in admissions or sales, 1 year in a leadership role, strong leadership skills, CRM proficiency, and excellent communication abilities.
  • You will supervise and coach Student Counselors, monitor performance metrics, conduct training, analyze data, lead meetings, manage inquiries, and ensure high-quality enrollment experiences.

Requirements

  • Bachelor’s degree in Education, Sales, Business, or a related field (Master’s preferred).
  • 3+ years of experience in contact centers, admissions, student counseling, sales, or customer service, with at least 1 year in a team leader or supervisory role.
  • Experience in Education sector is a plus.
  • Proven ability to meet or exceed team targets in a fast-paced, high-volume environment.
  • Strong leadership skills with experience in coaching, motivating, and managing team performance.
  • Proficient in CRM systems (e.g., Salesforce, Zoho) and data management to track leads and generate performance reports.
  • Excellent communication, problem-solving, and organizational skills.

Responsibilities

  • Supervise, coach, and support a team of Student Counselors to reach individual and collective enrollment targets.
  • Conduct regular performance evaluations and provide constructive feedback to help team members improve communication and sales closing skills.
  • Identify and address training needs within the team to ensure consistent quality in student interactions and a high conversion rate.
  • Collaborate with the Head of Student Recruitment to develop and implement strategies for achieving monthly and quarterly enrollment goals.
  • Monitor team performance metrics, including conversion rates, call volume, and lead response times, to ensure targets are met.
  • Lead daily or weekly team meetings to review goals, discuss challenges, and motivate team members to maintain momentum.
  • Ensure all Student Counselors provide accurate, consistent, and high-quality information to prospective students.
  • Regularly audit team communications and CRM records to ensure compliance with university policies and maintain high standards of service.
  • Assist in managing escalated student inquiries and resolving any issues to ensure a smooth and positive enrollment experience.
  • Analyze enrollment data and generate reports on team performance, identifying trends and areas for improvement.
  • Use CRM and reporting tools to track team activities, ensuring accurate data entry and follow-up on all leads.
  • Provide feedback to senior management on enrollment trends, student feedback, and potential improvements to the admissions process.

FAQs

What are the primary responsibilities of the Team Leader - Student Counselors?

The Team Leader is responsible for overseeing a team of Student Counselors to achieve enrollment targets through outreach, coaching team members, implementing strategies for conversions, and ensuring high standards of student support throughout the enrollment process.

What qualifications are required for this position?

A Bachelor's degree in Education, Sales, Business, or a related field is required, with a Master's preferred. Additionally, candidates should have 3+ years of experience in contact centers, admissions, student counseling, sales, or customer service, including at least 1 year in a team leader or supervisory role.

Is experience in the education sector necessary for this role?

While experience in the education sector is a plus, it is not a strict requirement for the position.

What skills are emphasized for this position?

Key skills include sales-driven leadership, effective coaching and development abilities, an analytical mindset for performance metrics, strong communication skills, adaptability in a dynamic environment, and a student-centric approach to enrollment.

How does the Team Leader ensure team performance meets targets?

The Team Leader conducts regular performance evaluations, sets performance goals, monitors team metrics, leads meetings to discuss challenges and motivate team members, and identifies training needs to ensure consistent quality in student interactions.

What tools does the Team Leader need to be proficient in?

Proficiency in CRM systems, such as Salesforce or Zoho, and data management skills to track leads and generate performance reports are required for this role.

How does this position contribute to student support?

The Team Leader ensures that all Student Counselors provide accurate and high-quality information to prospective students, manages escalated inquiries, and implements strategies to enhance the overall enrollment experience.

Are there opportunities for career growth within this position?

Yes, the role provides opportunities for professional growth through team leadership, strategy development, and performance management, setting the foundation for potential advancement within the organization.

What is the company’s educational philosophy?

The company believes in experiential learning, combining knowledge and skills acquisition with humanist values to prepare students for a global, borderless, and hyper-connected world.

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Schiller International University

The Real Global Learning Experience. Learn-by-living and acquire the knowledge to become a Smart Global Professional.

Education
Industry
51-200
Employees
1964
Founded Year

Mission & Purpose

Schiller International University is a global educational institution that offers undergraduate and graduate degree programmes with an emphasis on international studies, business, and diplomacy. The university provides a multicultural learning environment across multiple campuses around the world, promoting a global perspective in its students. Schiller International University aims to equip students with the knowledge, skills, and cultural understanding needed to thrive in an interconnected world. Their purpose is to develop future leaders who can navigate and succeed in global careers by providing an education that blends academic rigour with real-world experience.