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Team Leader - Student Counselors (Sales department)

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Schiller International University

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Education & Teaching
  • Madrid

AI generated summary

  • You need a Bachelor's degree, 3+ years in admissions or sales (1+ year in leadership), CRM proficiency, strong leadership, analytical skills, and a student-focused approach.
  • You will supervise a team, conduct evaluations, monitor performance metrics, lead meetings, ensure quality interactions, manage escalated inquiries, analyze data, and provide feedback on trends.

Requirements

  • Bachelor’s degree in Education, Sales, Business, or a related field (Master’s preferred).
  • 3+ years of experience in contact centers, admissions, student counseling, sales, or customer service, with at least 1 year in a team leader or supervisory role.
  • Experience in Education sector is a plus.
  • Proven ability to meet or exceed team targets in a fast-paced, high-volume environment.
  • Strong leadership skills with experience in coaching, motivating, and managing team performance.
  • Proficient in CRM systems (e.g., Salesforce, Zoho) and data management to track leads and generate performance reports.
  • Excellent communication, problem-solving, and organizational skills.
  • Sales-Driven Leadership: Strong understanding of sales techniques and an ability to drive team performance toward enrollment targets.
  • Coaching & Development: Ability to identify team needs, coach effectively, and motivate team members to achieve high standards.
  • Analytical Mindset: Skilled at analyzing performance metrics and using data to guide decisions and improve processes.
  • Effective Communication: Strong interpersonal skills to interact with team members, prospective students, and university stakeholders.
  • Adaptability: Capable of working in a dynamic environment, adjusting strategies based on performance data and organizational priorities.
  • Student-Centric Approach: Commitment to providing an outstanding enrollment experience focused on student support and engagement.

Responsibilities

  • Supervise, coach, and support a team of Student Counselors to reach individual and collective enrollment targets.
  • Conduct regular performance evaluations and provide constructive feedback to help team members improve communication and sales closing skills.
  • Identify and address training needs within the team to ensure consistent quality in student interactions and a high conversion rate.
  • Collaborate with the Head of Student Recruitment to develop and implement strategies for achieving monthly and quarterly enrollment goals.
  • Monitor team performance metrics, including conversion rates, call volume, and lead response times, to ensure targets are met.
  • Lead daily or weekly team meetings to review goals, discuss challenges, and motivate team members to maintain momentum.
  • Ensure all Student Counselors provide accurate, consistent, and high-quality information to prospective students.
  • Regularly audit team communications and CRM records to ensure compliance with university policies and maintain high standards of service.
  • Assist in managing escalated student inquiries and resolving any issues to ensure a smooth and positive enrollment experience.
  • Analyze enrollment data and generate reports on team performance, identifying trends and areas for improvement.
  • Use CRM and reporting tools to track team activities, ensuring accurate data entry and follow-up on all leads.
  • Provide feedback to senior management on enrollment trends, student feedback, and potential improvements to the admissions process.

FAQs

What is the primary responsibility of the Team Leader - Student Counselors?

The primary responsibility is to oversee a team of Student Counselors focused on achieving enrollment targets through outreach and effective student engagement.

What qualifications are required for this position?

A Bachelor's degree in Education, Sales, Business, or a related field is required, with a Master's preferred. Additionally, 3+ years of experience in contact centers, admissions, student counseling, sales, or customer service is needed, along with at least 1 year in a team leader or supervisory role.

Is experience in the education sector important for this role?

Yes, experience in the education sector is considered a plus for this position.

What skills are essential for a candidate applying for this role?

Essential skills include strong leadership and coaching abilities, sales-driven leadership, effective communication, analytical mindset, adaptability, and a student-centric approach.

How does the Team Leader ensure the quality of student support?

The Team Leader ensures quality by regularly auditing team communications, conducting performance evaluations, and managing escalated student inquiries to maintain high standards of service.

What tools are needed to track team performance?

Proficiency in CRM systems (such as Salesforce or Zoho) and data management tools is needed to track leads and generate performance reports.

What kind of meetings will the Team Leader conduct?

The Team Leader will lead daily or weekly team meetings to review goals, discuss challenges, and motivate team members to maintain momentum.

Are there opportunities for professional development within this role?

Yes, the Team Leader will identify and address training needs within the team and provide coaching to help team members improve their skills.

What kind of metrics will the Team Leader monitor?

The Team Leader will monitor performance metrics including conversion rates, call volume, and lead response times to ensure targets are met.

Can you describe the company culture?

The company culture is centered around experiential learning, valuing humanist principles, and preparing students for a global, interconnected world through high-quality education and opportunities.

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Schiller International University

The Real Global Learning Experience. Learn-by-living and acquire the knowledge to become a Smart Global Professional.

Education
Industry
51-200
Employees
1964
Founded Year

Mission & Purpose

Schiller International University is a global educational institution that offers undergraduate and graduate degree programmes with an emphasis on international studies, business, and diplomacy. The university provides a multicultural learning environment across multiple campuses around the world, promoting a global perspective in its students. Schiller International University aims to equip students with the knowledge, skills, and cultural understanding needed to thrive in an interconnected world. Their purpose is to develop future leaders who can navigate and succeed in global careers by providing an education that blends academic rigour with real-world experience.