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Team Manager

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CHANEL

2mo ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • London

Requirements

  • Great communication skills
  • Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa.
  • Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges.
  • A calm and confident approach, with a strong sense of responsibility
  • Organised and efficient with an attention to detail
  • The ability to make decisions
  • A talent for motivating others.
  • A passion for people management

Responsibilities

  • Acting as the bridge between the shopfloor and the senior management team.
  • Prominent figure on the floor, leading the team with a collaborative approach.
  • Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes!
  • Motivate and inspire the team to deliver the ultimate Chanel experience
  • Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).
  • Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service.
  • Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate
  • Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience.

FAQs

What are the main responsibilities of a Team Manager at CHANEL?

The main responsibilities include acting as a bridge between the shopfloor and senior management, leading the team collaboratively, providing constant feedback and support, motivating and inspiring the team to deliver the ultimate Chanel experience, coaching to maintain luxury standards, driving business priorities, and reporting on department performance.

How does a Team Manager contribute to the team environment at CHANEL?

A Team Manager creates a thriving team environment by embedding the best conditions for success, fostering a culture of psychological safety, ensuring calmness and professionalism, and being present to support the team.

What qualities and skills are essential for a Team Manager role at CHANEL?

Essential qualities include great communication skills, diplomacy, adaptability, a calm and confident demeanor, strong organizational skills, decision-making ability, motivation skills, and a passion for people management.

What kind of environment can a Team Manager expect to work in at CHANEL?

A Team Manager can expect a vibrant and constantly changing environment filled with different challenges every day, where collaboration with the team and the wider business is encouraged.

Is there an emphasis on sustainability in this role?

Yes, sustainability is a key performance driver at CHANEL, and the Team Manager will be involved in delivering on CHANEL’s House Sustainability Ambitions across various areas, including restoring nature, investing in circularity, and promoting autonomy for women.

What career development opportunities are available for a Team Manager at CHANEL?

The role offers a defined career path and scope for development within an exciting and successful business environment, as well as the opportunity to be part of a strong management team.

What employee benefits are provided for a Team Manager at CHANEL?

Employee benefits include private medical insurance, pension, life assurance, retail discounts, mental wellbeing support programs, lifestyle perks like ticket discounts, CHANEL product discounts, and a recognition program for service milestones.

How does CHANEL foster diversity and inclusion within the Team Manager role?

CHANEL is committed to creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual, believing that diversity enhances team effectiveness and complements the collective progress. They encourage diverse applicants for the Team Manager position.

What impact does a Team Manager have on the client experience at CHANEL?

A Team Manager impacts the client experience by ensuring high standards of service, coaching the team to adhere to luxury presentation and engagement, and providing feedback that informs action plans for client experience elevation.

What are the key areas of responsibility when it comes to team performance?

Key responsibilities include monitoring performance in terms of sales and merchandising, providing feedback on action plans, solving difficult scenarios, celebrating successes, and ensuring best practices are embedded in the team culture.

CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.