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Team Manager

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Midcounties Co-operative

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Oxford

AI generated summary

  • You need prior management experience, strong customer focus, excellent communication skills, flexibility for various shifts, and a friendly, approachable demeanor.
  • You will engage with customers, drive membership initiatives, support team leadership and performance, model company values, and participate in community volunteering efforts.

Requirements

  • Previous management experience (required)
  • To be customer focused and deliver excellent store experiences
  • A natural ability to listen, interact and communicate with customers and team members
  • Flexibility to work a range of shifts including evening and weekends
  • Confidence and a friendly, approachable nature

Responsibilities

  • to take ownership for the stores customer experience and regularly interact and engage with customers
  • to encourage and support initiatives related to driving memberships
  • to support the store manager with leading and coaching the store team to achieve results
  • to provide supportive and engaging leadership to your team by observing and reviewing performance, setting goals and providing feedback, managing attendance, and stepping up when your manager is not there
  • to be a positive role model to the team and represent our values
  • to be actively involved with social initiatives and volunteering hours to support your local community

FAQs

What are the key responsibilities of a Team Manager at Your Co-op?

The key responsibilities include taking ownership of the store's customer experience, encouraging and supporting membership initiatives, leading and coaching the store team, providing supportive leadership, being a role model for team values, and actively participating in social initiatives and community support.

What previous experience is required for the Team Manager position?

Previous management experience is required for the Team Manager position.

What qualities are we looking for in a Team Manager?

We are looking for a customer-focused individual with strong listening and communication skills, flexibility to work various shifts including evenings and weekends, and a friendly and approachable nature.

What are the shift patterns for the Team Manager role?

The shift patterns may include some evenings and weekends, but the schedule will be provided 4 weeks in advance.

Will there be opportunities for career development in this role?

Yes, the position includes full training and accredited development programs to aid in career growth.

Are there any benefits associated with the Team Manager position?

Yes, benefits include discounts on Your Co-op services, enhanced discount rates for employees, holiday discounts, childcare fee reductions, equal wages regardless of age, and many more.

Is volunteering time supported at Your Co-op?

Yes, paid time off for volunteering is offered to support community initiatives.

Do Team Managers have a role in community support?

Yes, Team Managers are expected to actively engage with social initiatives and contribute volunteer hours to support their local communities.

How can I apply for the Team Manager position?

You can apply for the Team Manager position by submitting your application through the Your Co-op careers page.

What is the recruitment process for this role?

The recruitment process includes a review of your application, followed by a face-to-face interview with a Store Manager, where you may receive an offer on the same day if successful.

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Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

  • Democracy

    Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.

  • Openness

    Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.

  • Equality

    Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.

  • Social Responsibility

    Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.