FAQs
What is the main purpose of this role as a Team Manager in the Clothing & Home department at the Kew Store?
The main purpose of this role is to support the growth and profitability of the store through implementing the retail plan and delivering key performance indicators for their area, as well as ensuring excellent customer service and talent development within the team.
What are the key responsibilities of a Team Manager in this role?
Some key responsibilities include role modeling great customer service, recruiting and developing talent within the team, ensuring colleagues understand and are motivated to deliver, and supporting the store to trade safely and legally. Additionally, they are responsible for delivering an inspirational and consistent visual customer journey in store.
How does this role contribute to the overall success of the store and region?
This role plays a crucial part in supporting the growth and profitability of the store, ensuring great customer service, developing talent within the team, and creating a visually appealing customer journey. By achieving these objectives, the Team Manager helps drive the success of the store and contributes to the overall success of the region.
What qualifications or experience are required for this role?
Ideally, candidates for this role should have previous experience in retail management, strong leadership skills, a passion for delivering excellent customer service, and the ability to develop and motivate a team.
How does this role align with the values of M&S?
This role aligns with M&S values by prioritizing customer service, talent development, and store profitability. By embodying these values, the Team Manager contributes to the overall success and reputation of the M&S brand.