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Team Manager (m/f/d) - Düsseldorf

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Tiffany & Co.

1mo ago

  • Job
    Full-time
    Senior Level
  • Düsseldorf

AI generated summary

  • You must have retail/luxury experience, people management skills, flexibility in roles, strong communication, proficiency in MS Office, and business fluency in German and English.
  • You will ensure retail and operational excellence, lead a collaborative team, enhance client experiences, drive customer loyalty, and execute sales strategies.

Requirements

  • Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.).
  • Experience in people management, sales generation and the achievement of sales results.
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
  • Willingness to work non-traditional business hours including evenings, weekends and holidays.
  • Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • Proven ability and desire to work in a fast-paced, changing environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) systems.
  • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
  • Must have authorization to work in the country where the position is based.
  • Awarded gemological certification relevant to the country of work. (preferred)
  • Sales experience in retail or luxury retail or relevant customer related experience.
  • Business proficiency in German and English, but more languages will be advantageous.

Responsibilities

  • Retail Excellence – Execute exceptional retail performance to ensure sales and service
  • Execute and reinforce sales strategy
  • Reinforce business needs and KPI’s, Reinforce and drive minimum targets with global, regional and local initiatives
  • Execute retail standards
  • Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
  • Understand compliance and lead by example
  • Understand and support back of house operations
  • Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally.
  • Reinforce daily coaching sessions
  • Reinforce and update team on industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers
  • Conduct daily briefs
  • Advocate and lead by example the Tiffany cultural values
  • Client Experience - Elevate in store experience consistently delivering memorable moments
  • Ensure highest levels of in-store luxury experience at all times, including presentation, behavior, and hospitality
  • Acknowledge and elevate customer issues / complaints
  • Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
  • Cultivate new and existing customer base with personalized interactions
  • Drive business through the key product pillars
  • Participate in events by delivering an exceptional client experience

FAQs

What are the main responsibilities of the Team Manager position?

The main responsibilities include executing retail and operational excellence, fostering team spirit, elevating the client experience, and developing client relationships to drive loyalty and sales.

What qualifications are required for the Team Manager role?

Candidates should have previous retail or luxury retail experience, experience in people management and sales generation, excellent communication skills, proficiency in Microsoft Office, and business proficiency in German and English.

Is experience in luxury retail necessary for this position?

While previous retail or luxury retail experience is preferred, relevant customer-related experience, such as in luxury hospitality, may also be considered.

Are there any specific certifications required for this role?

An awarded gemological certification relevant to the country of work is preferred but not mandatory.

What are the working hours for the Team Manager role?

The position requires flexibility to work non-traditional business hours, including evenings, weekends, and holidays, based on business needs.

Is training provided for new hires?

Yes, Tiffany & Co. offers training and development opportunities for employees to enhance their skills and knowledge.

What is the company culture like at Tiffany & Co.?

The company culture promotes passion, professionalism, collaboration, and commitment to providing exceptional customer service, in alignment with Tiffany's values.

Do I need to speak additional languages apart from German and English?

While business proficiency in German and English is required, speaking additional languages is considered advantageous.

What benefits do Tiffany employees receive?

Tiffany & Co. provides excellent rewards, benefits, and training and development opportunities to its employees.

Is it necessary to have authorization to work in Germany for this role?

Yes, candidates must have authorization to work in the country where the position is based.

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Tiffany & Co.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,