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Team Manager (m/f/d) - Frankfurt

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Tiffany & Co.

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have retail or luxury experience, people management skills, flexibility in roles, strong communication, sales proficiency, and be fluent in German and English. Gemology certification preferred.
  • You will execute retail and operational excellence, lead daily coaching, elevate client experiences, deepen customer relationships, and ensure compliance with company standards.

Requirements

  • * Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.).
  • * Experience in people management, sales generation and the achievement of sales results.
  • * Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
  • * Willingness to work non-traditional business hours including evenings, weekends and holidays.
  • * Excellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • * Proven ability and desire to work in a fast-paced, changing environment.
  • * Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) systems.
  • * Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
  • * Must have authorization to work in the country where the position is based.
  • * Awarded gemological certification relevant to the country of work. (preferred)
  • * Sales experience in retail or luxury retail or relevant customer related experience.
  • * Business proficiency in German and English, but more languages will be advantageous.

Responsibilities

  • Retail Excellence – Execute exceptional retail performance to ensure sales and service
  • Execute and reinforce sales strategy
  • Reinforce business needs and KPI’s, Reinforce and drive minimum targets with global, regional and local initiatives
  • Execute retail standards
  • Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
  • Understand compliance and lead by example
  • Understand and support back of house operations
  • Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally.
  • Reinforce daily coaching sessions
  • Reinforce and update team on industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers
  • Conduct daily briefs
  • Advocate and lead by example the Tiffany cultural values
  • Client Experience - Elevate in store experience consistently delivering memorable moments
  • Ensure highest levels of in-store luxury experience at all times, including presentation, behavior, and hospitality
  • Acknowledge and elevate customer issues / complaints
  • Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
  • Cultivate new and existing customer base with personalized interactions
  • Drive business through the key product pillars
  • Participate in events by delivering an exceptional client experience

FAQs

What are the key responsibilities of the Team Manager position at Tiffany & Co. in Frankfurt?

The key responsibilities include executing exceptional retail and operational performance, reinforcing sales strategies and business needs, maintaining team spirit through collaboration and coaching, elevating client experience, and driving client development.

What qualifications are required for the Team Manager role?

Required qualifications include previous retail or luxury retail experience, experience in people management and sales generation, excellent communication skills, flexibility to work varied roles and hours, and proficiency in Microsoft Office applications. Additionally, proficiency in German and English is essential, and gemological certification is preferred.

What kind of work schedule should I expect as a Team Manager?

As a Team Manager, you should expect to work non-traditional business hours, including evenings, weekends, and holidays, depending on business needs.

Is experience in luxury retail important for this role?

Yes, previous retail or luxury retail experience is important, as it contributes to a strong understanding of the customer experience and sales generation in a luxury environment.

Is there a need for gemological certification?

While it is preferred, having a gemological certification relevant to the country of work is not mandatory but can be beneficial for the role.

Does the position require teamwork?

Yes, the position emphasizes teamwork, collaboration, and the highest level of professionalism both internally and externally.

What does Tiffany & Co. offer to their employees in return for their commitment?

Tiffany & Co. offers excellent rewards, benefits, and training and development opportunities for their employees.

Are multiple languages advantageous for this position?

Yes, business proficiency in German and English is required, and knowledge of additional languages is advantageous for the role.

Is there support for family health care benefits like Medicare?

Yes, Tiffany & Co. provides various employee benefits, including health care options, though specific details about coverage may vary.

Will there be training provided for new employees in the Team Manager role?

Yes, training is included as part of the employee development opportunities at Tiffany & Co. to ensure compliance with company policies and enhance customer service skills.

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Tiffany & Co.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,