FAQs
What is the primary responsibility of a Team Member in Customer Service?
The primary responsibility is to provide adequate and quick resolution to all the cases assigned.
Is experience in the banking sector required for this position?
Yes, banking knowledge is a must, and experience in the loan division is preferred.
What skills are necessary for this job?
Good communication skills (verbal and written) and proficiency in Microsoft Office (Excel, PowerPoint, Word, etc.) are necessary.
What is the minimum experience required for this role?
A minimum experience of 5 years is required.
What level of education is required for this position?
A graduate degree or higher is required for this position.
What tools will I be expected to use in this role?
You will be expected to use Microsoft Office applications, including Excel, PowerPoint, and Word.
Is there a requirement to prepare reports or presentations?
Yes, preparing Root Cause Analysis (RCA) and monitoring cases are part of the responsibilities, which may involve creating presentations or reports.
Will I need to communicate with stakeholders?
Yes, liaising and coordinating with business stakeholders to close cases end to end is a key part of the role.
Are there opportunities for career growth in this position?
While not explicitly stated, presenting complaint trends to senior management suggests potential opportunities for career advancement based on performance.
What kind of training will be provided for new hires?
The specific training process is not detailed in the job description, but new hires can expect to receive training related to the customer service processes and tools used by the organization.