FAQs
What is the role of a Technical Content Writer at Cvent?
The Technical Content Writer at Cvent is responsible for writing and editing help content, translating complex topics into user-friendly prose, and creating content in various mediums to enhance the learning experience for users of our products.
What skills are required for this position?
Candidates should have superb communication skills, a strong sense of reader loyalty, the ability to make difficult concepts digestible and engaging, and be deadline-driven creative self-starters.
Is experience with myKB necessary for this role?
Experience with myKB is a plus but not necessarily required for this position.
What types of content will I be creating?
You will create a variety of content, including articles, images, GIFs, short videos, and other materials that help users learn about our products.
Will there be opportunities for mentoring in this role?
Yes, part of the responsibilities includes assisting in mentoring volunteer writers from across the company.
What is the importance of reader loyalty for this position?
A strong sense of reader loyalty ensures that the content remains engaging, relatable, and valuable for users, ultimately improving their experience with Cvent products.
How will I collaborate with other teams in this role?
You will work closely with the Support Operations team and may engage with other departments as necessary to gather information and insights to create effective content.
What will the training process look like for this position?
After receiving product training, you will begin creating and editing help content and updating the knowledge base to keep it aligned with the needs of our evolving user base.
How does Cvent ensure that the content is customer-friendly?
Cvent emphasizes the creation of clear, concise prose by hiring writers who can translate complex topics into relatable language, focusing on making content that people genuinely want to read.
What types of projects might I work on as part of the content creation process?
You may work on projects including creating help articles, designing instructional materials, producing video tutorials, or developing visual aids like GIFs to support user understanding.