FAQs
What is the main responsibility of a Technical Customer Support Analyst at Cigna?
The main responsibility is to provide technical support to onsite and remote users, manage IT Service Desk incidents and service requests, and ensure quality service in line with SLA targets.
What qualifications are required for this role?
A candidate should have fluency in Spanish and English, two years of experience within an IT support team, and skills in incident management, call management systems, and Microsoft Office, among others.
Is ITIL certification necessary for the role?
While it is not mandatory, ITIL Foundation certification is a desirable skill for candidates.
What tools and systems should a candidate be familiar with?
Candidates should have experience with Active Directory, Citrix Support, SCCM, Exchange account maintenance, and general networking and patching practices.
What is the work schedule like for this position?
After an intense training period, the work schedule is approximately 66% in the Cigna office and 34% from home in a hybrid format.
What opportunities for career development are offered?
Cigna offers opportunities to progress knowledge and skills through internal and external training, as well as the chance to take secondments to other teams or projects.
What personal qualities are emphasized for the ideal candidate?
The ideal candidate should have excellent communication skills, a positive 'can-do' attitude, and a strong commitment to customer support.
Is experience with Service Now beneficial for this position?
Yes, experience with Service Now is considered a desirable skill for candidates applying for this position.
What locations are candidates expected to work from?
Candidates will primarily work from the Cigna office in Madrid, with some flexibility to work from home.
How does Cigna approach diversity and equal employment opportunities?
Cigna is committed to providing equal employment opportunities without regard to various characteristics, including race, color, age, disability, sex, and more, as outlined in their policy.