FAQs
What is the job title for this position?
The job title is Technical Customer Support Specialist.
What company is this position with?
This position is with Acquire BPO under the RingCentral account.
What are the primary responsibilities of a Technical Customer Support Specialist at Acquire BPO?
Primary responsibilities include diagnosing and troubleshooting RingCentral Unified Communications issues, providing enterprise-level technical support, training customers on the RingCentral platform, and managing escalated issues.
What qualifications are preferred for this role?
A Bachelor's degree in a business-related field is preferred, along with at least one year of solid technical support experience, preferably in a VOIP account.
Are there specific technical skills required for this position?
Yes, strong technical troubleshooting skills, knowledge of VOIP technology, and familiarity with network troubleshooting and terminology are required.
What kind of work environment does Acquire BPO offer for this position?
Acquire BPO offers a flexible work arrangement, including onsite and hybrid setups.
What benefits are provided to employees in this role?
Employees receive a comprehensive HMO package, personal time off leaves, performance incentives, and participation in employee assistance and wellness programs.
How does the company support career development?
Acquire BPO values its employees and offers excellent career development programs along with competitive compensation and benefits packages.
Is experience in contact center technologies required for this position?
While it is not explicitly required, experience supporting contact center technologies is considered beneficial.
Is this position open to candidates from diverse backgrounds?
Yes, Acquire BPO is an equal opportunity employer that values diversity and does not discriminate based on various factors, including race, gender, and disability status.