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Technical Program Manager

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Deliverect

Dec 23

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Product

AI generated summary

  • You need API experience, strong project management skills, organizational and time management abilities, and adaptability. Agile/SaaS experience and fluency in English are essential.
  • You will manage multiple integration projects, define priorities with teams, collaborate with partners and customers, create user stories for development, and monitor integration health.

Requirements

  • Experienced in working with API's, preferably partner programs.
  • Strong program managing skills to start projects, follow up and finish projects successfully. Having a project management certification is a plus.
  • Organisational skills and time management skills to keep projects on track to the finish.
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.
  • Able to be flexible with evolving business priorities; dealing with ambiguity.
  • Willing and able to address escalated client issues with speed and urgency.
  • Experience in Agile development methodologies and SaaS products/cloud technologies are beneficial.
  • Fluent in English, other languages are beneficial.
  • This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Ghent, Belgium office location and 2 days of remote work.
  • Fluency in English is required, with strong written and verbal communication skills being essential.
  • In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.

Responsibilities

  • Manage 5-10 integration improvement projects at the same time
  • Collaborate with GTM and leadership teams to define integration priorities
  • Collaborate with integration partners to enable customers to use our integrations in the most optimal way, and understand what are the integration priorities for our partners
  • Collaborate with customers to capture and follow-up on integration requirements
  • Turn requirements into user stories and work with the development teams to prioritise, plan and execute those user stories
  • Manage and prioritise feature requests and bug fixes
  • Manage the roll-out of high-risk integration improvement projects
  • Monitor and improve integration health where needed

FAQs

What is the role of a Technical Program Manager at Deliverect?

The Technical Program Manager is responsible for managing the health of Deliverect's integrations, prioritizing development team tasks related to integration feature requests and bug fixes, and ensuring that the integrations enable successful use of Deliverect products for customers.

What skills are required for this position?

Candidates should have experience with APIs, strong program managing skills, excellent organizational and time management abilities, operational excellence in analytical thinking, and experience in Agile development methodologies. A project management certification is a plus.

How many integration improvement projects will I manage simultaneously?

You will manage 5-10 integration improvement projects at the same time.

What kind of collaboration will I be doing in this role?

You will collaborate with go-to-market and leadership teams to define integration priorities, work with integration partners to optimally use our integrations, and interact with customers to capture and follow-up on integration requirements.

Is there a focus on learning and development at Deliverect?

Yes, Deliverect invests in employee growth with a dedicated learning budget and clear learning pathways for professional development.

What are the working arrangements for this role?

This is a full-time, hybrid role requiring 3 days in the Ghent, Belgium office and 2 days of remote work.

What languages are required for this position?

Fluency in English is required, and knowledge of other languages is beneficial.

How does Deliverect approach diversity and inclusion?

Deliverect is committed to creating an inclusive and diverse workplace, actively encouraging applications from underrepresented individuals and fostering a culture where everyone is treated with respect and provided equal opportunities to thrive.

What is the company's stance on work-life balance?

Deliverect promotes performance-driven freedom, allowing employees to achieve flexibility by focusing on impactful results, rather than strictly adhering to clock hours.

Is relocation support provided for this role?

No, Deliverect currently cannot offer financial support for relocation or travel assistance; applicants must have the legal right to work in the country of the role.

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Deliverect

Online Orders. Simplified.

Technology
Industry
201-500
Employees
2018
Founded Year

Mission & Purpose

Deliverect simplifies restaurant operations by integrating online orders from various platforms directly into their existing POS systems. Their ultimate mission is to streamline the management of digital orders, reducing manual tasks and errors for restaurants. The company’s purpose is to enhance operational efficiency and improve the overall ordering experience for both businesses and customers, enabling restaurants to focus more on service and less on administrative burdens.

Culture & Values

  • To infinity and beyond

    Our purpose is to be the backbone of global online food ordering and delivery. We help businesses of all sizes with their online channels by solving their biggest operational pain points. Our ambitions, too, are big and bold: we want to empower restaurants around the world to set up online food ordering, connecting them to their customers. On top of that we want to build a happy and loyal customer base as we go.

  • Be captain of your own rocket ship

    We want our team members to be happy and proud to work here, and to take ownership of their job. Our employees are given a lot of freedom to decide how to get the work done - without constant supervision. This doesn’t mean a free ride - we are big on results and focus on numbers. We take pride in this approach, trusting each team member to do their part and ask for help or guidance when needed.

  • Individually, we are one star. Together, we are a galaxy

    Helping each other when someone reaches out and collaborating to solve problems comes naturally in our company. We are a team because we respect, trust and care for each other. Our workplace is a safe haven, where we have honest, open communication, and everyone feels comfortable sharing both positive and constructive feedback.

  • Stars are made to sparkle

    In our company, we combine work and pleasure. Therefore, celebrating success is a Deliverect cornerstone. Additionally, we believe fun is also about getting acknowledged for good work, giving each other compliments and showing appreciation. We magnify each other’s strengths, not weaknesses.

  • An astronaut on the ground is safe, but that’s not what they are meant for

    At Deliverect, there’s always room for creative ideas and suggestions, no matter the subject. If you’re onto a new innovative concept, there’s no one stopping you to take the initiative. Don’t think outside the box, simply think like there is no box: your only limit is your imagination!

  • Shoot for the moon, even if you miss you'll land among the stars

    We don’t expect everyone to know everything, but we do appreciate those willing to learn and to try and dare new things, even if you make mistakes. As long as your learn from your experience and you keep communicating openly with the customer and the team, we’ll always have your back.

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