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Technical Service Representative - Vancouver, British Columbia (BC)

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QuidelOrtho

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Vancouver
    Remote
  • Quick Apply

AI generated summary

  • You must have strong technical skills, excellent communication abilities, and relevant experience in customer service or technical support, ideally in the healthcare or diagnostics field.
  • You will provide technical support, troubleshoot issues, assist customers with product use, maintain equipment, and ensure customer satisfaction in a fast-paced environment.

Requirements

  • Required:
  • Education: A community college or university graduate from an electronic/biomedical engineering program or equivalent is required
  • Must have superior oral and written English communication skills, strong analytical skills and a high level of drive and initiative
  • Excellent interpersonal and influencing skills with the ability to deal with multiple projects and priorities in a dynamic team-oriented environment are required
  • Safe driving skills are required
  • Must be able to legally travel to the US for new hire training
  • Must have the ability to lift 75lbs
  • Must be able to legally work in Canada as we are not offering sponsorship for this position
  • Travel: Up to 70% travel is required for this position
  • Preferred:
  • Experience working in hospitals laboratories repairing medical equipment is an asset

Responsibilities

  • You will install, troubleshoot, repair, test and certify the full range of electronic medical devices, distributed by QuidelOrtho, needing field service support
  • You will provide service to hospitals primarily across the province of British Columbia and travel to other Canadian provinces when backup is required
  • You will be required to accurately complete all paperwork associated with service calls and scheduled PMs
  • It will be essential that you are current on industry practices. You will assist QuidelOrtho Account Managers with customer presentations and trade shows as required
  • Perform other work-related duties as assigned

FAQs

What is the main responsibility of a Technical Service Representative at QuidelOrtho?

The main responsibility is to provide on-site technical product services including installation, service, and equipment repair for electronic medical devices distributed by QuidelOrtho, predominantly across British Columbia and occasionally in other Canadian provinces.

Is this position remote?

Yes, this is a remote position, but the candidate must be located in Vancouver, British Columbia.

What are the travel requirements for this role?

The position requires up to 70% travel within British Columbia and other Canadian provinces as needed.

What qualifications are required for applicants?

Applicants need to have a community college or university degree in electronic/biomedical engineering or an equivalent program. They should also possess superior English communication skills, strong analytical skills, and the ability to lift 75 pounds.

Are there any preferred qualifications for this job?

Yes, experience working in hospital laboratories and repairing medical equipment is considered an asset.

What kind of work environment can employees expect?

Employees can expect a typical work week with overtime in an outside field service environment, requiring the discipline to work autonomously in a home office. The role involves frequent physical activity and travel.

What tools or resources does the company provide for this position?

QuidelOrtho provides a company car, gas card, cell phone, laptop, and covers all vehicle maintenance.

Is the company offering sponsorship for this position?

No, the company is not offering sponsorship; candidates must be legally able to work in Canada.

What internal teams will the Technical Service Representative interact with?

The representative will interact with various internal partners such as technical service teams, sales teams, technical specialists, and other departments like finance, HR, and IT as needed.

Does the role require meeting customer credentialing requirements?

Yes, customer-facing workers must meet credentialing requirements, which may include up-to-date immunizations.

What additional duties may be part of this role?

Besides installation and repair duties, the role includes completing paperwork for service calls, assisting with customer presentations, and participating in trade shows as needed.

QuidelOrtho

Science & Healthcare
Industry
5001-10,000
Employees
1937
Founded Year

Mission & Purpose

At QuidelOrtho, we’re changing lives one test at a time. With precision and passion, we give people the clarity to create better health outcomes. Our focus is providing the intelligence people need in the moments they need them most. To get there, we imagine, invent, push and pursue for more accurate and reliable diagnostics, faster. Since day one, we’ve provided breakthrough solutions to healthcare professionals. Now, we’re creating a clearer picture of health for more people globally. From home to hospital, lab to clinic, we’re helping people everywhere move forward – going the extra mile for everyone we serve. Together, we're advancing diagnostics to power a healthier future.