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Technical Solutions Engineer, Data, Google Cloud (English, Mandarin)

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Google

3mo ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need a Bachelor's in a relevant field, 4 years of coding or technical support experience, fluency in English and Mandarin, and knowledge of cloud solutions, Linux/Unix, or web technologies.
  • You will diagnose and resolve customer issues on Google Cloud, develop product knowledge, consult with teams, improve tools, and advocate for customer needs, with some weekend shifts required.

Requirements

  • Minimum qualifications:
  • Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience in technical support, professional services, software development, or product operations management.
  • 4 years of experience coding in a general purpose language or system design, troubleshooting/advocating for customers' needs, and triaging technical issues.
  • Ability to communicate in English and Mandarin Chinese fluently to communicate with different regional customers and stakeholders.
  • Preferred qualifications:
  • Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
  • Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
  • System/network administrator level knowledge of Linux/Unix or Windows systems.
  • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, etc.).
  • Excellent troubleshooting, attention to detail, and written and verbal communication skills.

Responsibilities

  • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
  • Be available for non-standard work hours or shifts which may include weekend.

FAQs

What are the minimum qualifications for the Technical Solutions Engineer position?

The minimum qualifications include a Bachelor's degree in Science, Technology, Engineering, Math or equivalent practical experience in technical support, 4 years of coding or system design experience, and fluency in both English and Mandarin Chinese.

What are the preferred qualifications for this role?

Preferred qualifications include experience with IaaS solutions like Kubernetes and cloud storage solutions such as SQL database administration, knowledge of Linux/Unix or Windows systems, basic web technologies, and excellent troubleshooting and communication skills.

What are the primary responsibilities of a Technical Solutions Engineer at Google Cloud?

Responsibilities include managing customer problems and resolutions, developing an in-depth understanding of Google's product technology, consulting internal stakeholders, working closely with Product and Engineering teams, and being available for non-standard work hours.

Is there an expectation to work outside of regular hours for this position?

Yes, there is an expectation to be available for non-standard work hours or shifts, which may include weekends.

How does this role contribute to customer support?

The role involves troubleshooting technical challenges, advocating for customer needs, and improving product usability, ultimately helping customers transition smoothly to Google Cloud.

What industries does Google Cloud serve?

Google Cloud serves customers in more than 200 countries and territories across various industries, helping them to digitally transform their businesses.

Is prior experience in cloud technology necessary for this role?

While prior experience in cloud technology is preferred, candidates with relevant technical support or development experience may also be considered.

Does Google support career development for employees in this position?

Yes, Google is committed to employee development and provides opportunities for growth and learning within the company.

What is the work environment like for a Technical Solutions Engineer?

The work environment is collaborative, fast-paced, and focused on problem-solving, with a global team supporting customers in their transition to Google Cloud.

Are there any specific tools or technologies that you should be familiar with for this position?

Familiarity with Kubernetes, SQL databases, and various cloud storage and networking solutions, as well as basic web technologies, is beneficial for this position.

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Google

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.