FAQs
What are the minimum qualifications required for the Technical Solutions Engineer, Data position at Google Cloud?
The minimum qualifications include a Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience in technical support, professional services, software development, or product operations management, along with 4 years of experience in coding in a general purpose language or system design, troubleshooting, and advocating for customer needs. Additionally, fluency in English and Mandarin Chinese is required for communication with regional customers and stakeholders.
What are the preferred qualifications for this position?
Preferred qualifications include experience with IaaS solutions like Kubernetes and cloud computing, experience with cloud storage solutions such as SQL database administration and cloud networking, system/network administrator knowledge of Linux/Unix or Windows systems, understanding of basic web technologies (e.g., HTTP, HTML, DNS), and excellent troubleshooting, attention to detail, as well as written and verbal communication skills.
What are the key responsibilities of a Technical Solutions Engineer at Google Cloud?
Key responsibilities include managing and diagnosing customer problems, developing an understanding of Google’s product technology, acting as a consultant for internal stakeholders, collaborating with product and engineering teams to improve products, and being available for non-standard work hours, including weekends.
How does this role contribute to Google Cloud and its customers?
This role contributes by providing technical support to help customers transition to Google Cloud, troubleshooting their technical challenges, advocating for their needs, improving product usability, and driving business growth through effective problem resolution and customer advocacy.
Is it necessary to have specific technical skills for this role?
Yes, having technical skills in coding, system administration, cloud solutions, and troubleshooting is necessary. Familiarity with IaaS and cloud storage solutions, as well as basic web technologies, is also preferred.
What type of work environment should I expect in this role?
You can expect to work in a collaborative environment as part of a global team, engaging with various stakeholders including engineering and sales to resolve customer issues and improve services.
Does this position require work during weekends or non-standard hours?
Yes, the role may require availability for non-standard work hours or shifts, which can include weekends.
What commitment does Google have towards equal employment opportunity?
Google is committed to being an equal opportunity workplace and an affirmative action employer, ensuring equal employment opportunities regardless of various identities and statuses. They also consider applicants with criminal histories consistent with legal requirements.