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Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

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Google

1mo ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Berlin

AI generated summary

  • You need 4+ years in IaaS and cloud storage, networking, debugging multi-node environments, fluent in German and English, and must pass background checks with German Citizenship.
  • You will diagnose and resolve customer issues, build tools for faster troubleshooting, consult with stakeholders, and advocate for customer needs to improve Google Cloud products.

Requirements

  • 4 years of experience with IaaS solutions (e.g., Kubernetes, system virtualization, on-premise or hybrid cloud computing) and cloud storage solutions (e.g., SQL database administration, Google App Engine, cloud networking solutions, or distributed computing technology).
  • 4 years of experience with networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
  • 4 years of experience debugging/troubleshooting workload issues across multi-node environments, and with resolving P1 cases or incident management.
  • Ability to communicate in German and English fluently to support client relationship management in this region.
  • Ability to pass enhanced background checks and hold German Citizenship.

Responsibilities

  • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on GDC products.
  • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of Engineers/Consultants that globally ensures 24-hour customer support.
  • Understand customer issues and advocate for their needs with cross-functional teams, like product and engineering, to find ways to improve the product and drive high-quality production.

FAQs

What are the minimum qualifications required for the Technical Solutions Engineer position?

The minimum qualifications include 4 years of experience with IaaS solutions and cloud storage solutions, networking fundamentals, debugging/troubleshooting workload issues across multi-node environments, fluency in German and English, and the ability to pass enhanced background checks while holding German Citizenship.

Are there preferred qualifications for the role?

Yes, preferred qualifications include experience in large-scale distributed production environments, managing hosted services/SaaS, familiarity with programming/scripting languages such as Java, Python, and Go, as well as troubleshooting large-scale applications.

What type of work schedule should I expect for this position?

The job may require you to work in a Shift Pattern or non-standard hours, including weekends, to provide 24x7 support to customers.

Will I need to work at customer sites?

Yes, you may be required to work at customer sites for periods of time to build trust and relationships during various phases, including day-one, pre-production, and post-production.

What is the main responsibility of a Technical Solutions Engineer in this role?

The main responsibility is to manage customer problems by effectively diagnosing and resolving issues, providing technical support, and acting as a bridge between the customer and Google's support team.

How will I collaborate with other teams?

You will work with cross-functional teams, including engineering and sales, to understand customer issues and advocate for their needs to improve product quality and resolve technical deployment obstacles.

What technologies should I be familiar with for this position?

You should be familiar with technologies such as Kubernetes, system virtualization, SQL databases, networking fundamentals, and various programming/scripting languages including Java, C++, Python, and JavaScript.

Is fluency in languages required for this position?

Yes, fluency in both German and English is required to support client relationship management in the region.

Is there a focus on customer advocacy in this role?

Yes, the role is focused on understanding customer needs and advocating for their issues to drive the success of Google Cloud.

What type of products will I be supporting as a Technical Solutions Engineer?

You will be supporting Google Distributed Cloud products and assisting customers with their transition to Google Cloud solutions.

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Google

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.