FAQs
Do we support remote work?
Yes, this position is fully remote, allowing you to work from the comfort of your own home.
What are the working hours for this position?
This role requires you to work during night shifts, which means your hours will be in the evening or overnight.
What qualifications are needed for this role?
Candidates should have a high school diploma or GED, at least 1 year of customer service experience, and a strong focus on building customer relationships.
Is technical support experience required?
Technical support experience is preferred but not mandatory for this position.
Will I receive training for this role?
Yes, you will receive paid training to ensure you have the knowledge and skills needed to succeed.
What type of computer and internet requirements are there?
You will need a desktop or laptop with high-speed internet (no wireless hotspots or satellite) to complete your work.
Are there opportunities for career growth?
Yes, Concentrix promotes from within, with about 80% of our managers and leaders having been promoted from entry-level positions.
What types of benefits are offered?
Benefits include paid training, performance-based incentives, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP).
Is there support for diversity and inclusion?
Yes, Concentrix actively supports diversity, equity, and inclusion through various programs and events.
Are there referral bonuses available?
Yes, there are lucrative employee referral bonus opportunities available.
What is the company's stance on hiring veterans?
Military veterans are encouraged to apply for this position.