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Technical Support Engineer

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Rapid7

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level

AI generated summary

  • You need strong skills in Linux, Windows, and MacOS, log analysis with regex, packet inspection, network troubleshooting, and excellent problem-solving and communication abilities.
  • You will support customers with vulnerability scanning, analyze log files, troubleshoot issues, collaborate with teams, deepen platform knowledge, and identify defects or false positives.

Requirements

  • Demonstrable command of administering multiple operating systems (Linux, Windows, MacOS)
  • Understanding of log analysis methods (using regex to debug large log files)
  • Demonstrable usage of packet inspection, pcaps, Wireshark, Procmon
  • Troubleshooting and understanding of network architecture
  • Excellent problem solving and critical thinking skills
  • Fantastic verbal and written communication

Responsibilities

  • - Support customers successfully setting up and troubleshooting any issues within their vulnerability scanning infrastructure
  • - Create innovative workflows to analyze large log files in order to get to the bottom of any reported issues
  • - Using the many resources available to our Support team to learn, troubleshoot and reproduce customer issues
  • - Work closely with various teams located locally and globally including Engineering and Product to help drive a resolution to customer issues
  • - Learn and expand your knowledge of our Vulnerability Management Platform to become a subject matter expert
  • - Troubleshoot investigations and identify defects or false positive alerts

FAQs

What is the job title for this position?

The job title is Technical Support Engineer I.

Where is the office located?

The office is located in Tampa, Florida.

Is this a fully remote position?

No, this is a hybrid role, requiring 3 days onsite and 2 days remote.

What type of issues will the Technical Support Engineer be troubleshooting?

The Technical Support Engineer will be troubleshooting complex network and product issues related to vulnerability scanning infrastructure.

What teams will the Technical Support Engineer work closely with?

The Technical Support Engineer will work closely with various teams locally and globally, including Engineering and Product teams.

What skills are required for this position?

Required skills include administering multiple operating systems (Linux, Windows, MacOS), understanding log analysis methods, using packet inspection tools like Wireshark, troubleshooting network architecture, and having strong problem-solving and communication skills.

What kind of environment does Rapid7 promote?

Rapid7 promotes a multi-dimensional team environment that reflects a variety of backgrounds and professional experiences.

What is the main goal of Rapid7 as an organization?

Rapid7's main goal is to help organizations protect what matters most and simplify security solutions for teams across the globe.

How can interested applicants apply for this position?

Interested applicants are encouraged to apply directly through the job posting if they feel their experience can make an impact.

Are there any equal opportunity employment considerations?

Yes, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other status protected by applicable law.

Rapid7

Technology
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

Organizations around the globe rely on Rapid7 technology, services, and research to securely advance. The visibility, analytics, and automation delivered through our Insight cloud simplifies the complex and helps security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.