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Technical Support Engineer - French speaking

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Salesforce

Yesterday

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Dublin
  • Quick Apply

AI generated summary

  • You must be fluent in French and English, have database and programming knowledge, API experience, familiarity with web technologies, and prior Salesforce CRM support experience.
  • You will handle customer cases, ensure satisfaction with Salesforce products, provide proactive support, and collaborate with various teams to maintain excellent service for strategic accounts.

Requirements

  • Comfortable interacting with all levels of customer and Salesforce management
  • Ability to multi-task and perform effectively under pressure
  • Familiarity with database concepts and data management (RDBMS), JSON, and SQL
  • Familiarity with Object-Oriented design and core programming concepts
  • Familiarity with REST and SOAP API
  • Familiarity with both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development
  • Fluency in French in addition to English language
  • Familiarity with Splunk as well as system monitoring tools
  • Familiarity with debugging using browser developer tools
  • Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
  • Database and relational data structures
  • Large scale, multi-tenant production environments
  • API Programming or Software Development
  • Software Design Lifecycle
  • Visualforce and Apex code experience
  • CRM domain knowledge & any Salesforce Certifications
  • Previous experience with Salesforce CRM and its technologies
  • Lightning Web Components
  • Experience providing enterprise SaaS support
  • Familiarity with Slack/Quip

Responsibilities

  • We are looking for ambitious team players to join our cutting-edge customer support team!
  • These positions are for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform.
  • You must possess excellent analytical and communication skills and have the passion to deliver outstanding support.
  • The roles are a part of the Global Support organization, that have responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce Industries cloud application and platform expert.
  • The Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling and execution of cases of all severities, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.
  • The Signature Success team provides the highest level of support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud.
  • This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team.
  • As a member of the Signature Success team, the Engineer is experienced with technical concepts and is highly customer-centric.

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format.

Is fluency in French required for this position?

Yes, fluency in French, in addition to English, is a requirement for this role.

What background is preferred for candidates applying for this job?

Candidates with familiarity in Splunk, debugging using browser developer tools, and understanding of Internet technologies such as firewalls and web servers will be preferred.

What technical skills are important for this Technical Support Engineer role?

Important technical skills include familiarity with database concepts, JSON, SQL, Object-Oriented design, core programming concepts, REST and SOAP API, and both front-end and back-end web development.

What kind of experience is beneficial for candidates?

Candidates with previous experience in Salesforce CRM, API programming, enterprise SaaS support, and those who have Salesforce certifications will find their applications advantageous.

Is experience with Salesforce technologies necessary?

While not explicitly required, previous experience with Salesforce CRM and its technologies, including Lightning Web Components and Visualforce, is highly beneficial for candidates.

What type of work environment should candidates expect?

Candidates can expect a dynamic work environment that emphasizes collaboration, problem-solving, and maintaining customer satisfaction.

Are there any specific qualifications needed for this job?

Minimum qualifications include strong analytical skills, the ability to multi-task under pressure, and effective communication skills at all levels of management.

Does Salesforce provide any support for employees with disabilities?

Yes, Salesforce provides an Accommodations Request Form for individuals needing assistance due to a disability when applying for open positions.

What is Salesforce's stance on diversity and inclusion?

Salesforce is committed to driving equality in communities and workplaces, aiming to create a workforce that reflects society through various inclusive programs and initiatives.

Salesforce

👋 We’re Salesforce, the Customer Company. AI + Data + CRM = Customer Magic. ✨

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Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,