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Technical Support Engineer - Level 1

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Park Place Technologies

17d ago

  • Job
    Full-time
    Entry & Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Cork

AI generated summary

  • You need a tech background or experience in support, strong communication, problem-solving skills, and knowledge of IT infrastructure, systems, and hardware. Self-motivated with attention to detail is essential.
  • You will promptly respond to customer issues via calls, tickets, and chats, troubleshoot problems, communicate solutions, and provide updates to clients and teams while maintaining reliable attendance.

Requirements

  • - Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
  • - Excellent verbal and written communication skills.
  • - Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
  • - Customer-focused and collaborative mindset with a passion for delivering exceptional service.
  • - Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
  • - Ability to work independently and collaboratively within a team environment.
  • - Must have at least one of the following: A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts. A knowledge of operating systems (Windows, Linux, Unix) and scripting. Windows server management / patching experience. Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
  • - You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.

Responsibilities

  • Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
  • Understand and explain technical and procedural concepts to both technical and non-technical audiences.
  • Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
  • Provide timely updates, both written and verbal to our customers, internal teams, and partners.
  • Punctual and reliable attendance.
  • Other duties as assigned.

FAQs

What type of qualifications are required for the Technical Support Engineer – Level 1 position?

A technical qualification in Computer Science, Technology, or Engineering or proven experience in technical support or customer-facing roles is required.

What skills are necessary for this role?

Excellent verbal and written communication skills, strong organizational and time management abilities, troubleshooting and problem-solving skills, and a customer-focused mindset are necessary.

Is prior experience with specific technologies required?

Yes, candidates should have a fundamental understanding of IT infrastructure, knowledge of operating systems, Windows server management, or experience with hardware such as Dell PowerEdge or HP ProLiant.

Will there be training provided for this role?

Yes, you will be fully trained on our systems and processes.

What are the preferred qualifications for this position?

Preferred qualifications include A+, CCNA or equivalent, ITIL foundation or higher, Microsoft/CompTIA certifications, Azure Infrastructure knowledge, and fluency in an additional European language.

What percentage of travel is expected for this role?

Travel is expected to be around 5%.

Is there an opportunity for individuals with disabilities to request accommodations?

Yes, qualified individuals with a disability or a disabled veteran may request reasonable accommodations.

What is the company's stance on equal employment?

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Can third-party recruitment agencies submit resumes for this position?

No, we are not currently accepting additional third-party agreements or unsolicited resumes.

Where can potential partners submit information to collaborate with Park Place Technologies?

Interested partners can submit their detailed information to careers@parkplacetech.com.

Park Place Technologies

From procuring to decommissioning, Park Place Technologies helps IT teams optimize IT lifecycle management.

Technology
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

Park Place Technologies is the global leader in data center and networking optimization, we work with more than 21,000 companies across the globe — boosting infrastructure performance and Uptime, maximizing IT staff and stretching budget.