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Technical Support Engineer - Level 1

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Park Place Technologies

27d ago

  • Job
    Full-time
    Entry Level
  • Cork

AI generated summary

  • You should have a technical background, strong communication skills, troubleshooting abilities, familiarity with IT infrastructure, and preferred A+/CCNA certifications.
  • You will resolve customer issues via calls, tickets, and chats, troubleshoot problems, communicate solutions effectively, and maintain reliable attendance while handling additional tasks as needed.

Requirements

  • Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
  • Customer-focused and collaborative mindset with a passion for delivering exceptional service.
  • Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
  • Ability to work independently and collaboratively within a team environment.
  • Must have at least one of the following:
  • A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
  • A knowledge of operating systems (Windows, Linux, Unix) and scripting.
  • Windows server management / patching experience.
  • Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
  • You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
  • Preferred Qualifications:
  • A+
  • CCNA or Equivalent
  • ITIL foundation or higher
  • Microsoft/CompTIA
  • Azure Infrastructure
  • Similar technical or customer service certification
  • Fluent Proficiency in an additional European Language, such as French, Italian or German

Responsibilities

  • Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
  • Understand and explain technical and procedural concepts to both technical and non-technical audiences.
  • Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
  • Provide timely updates, both written and verbal to our customers, internal teams, and partners.
  • Punctual and reliable attendance.
  • Other duties as assigned.

FAQs

What responsibilities does a Level 1 Technical Support Engineer have?

A Level 1 Technical Support Engineer is responsible for promptly addressing incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues, troubleshooting complex problems, providing timely updates to customers and internal teams, and maintaining reliable attendance.

What qualifications are required for this position?

A candidate should have a technical qualification in Computer Science, Technology, Engineering, or proven experience in technical support or customer-facing roles, along with strong communication, organizational, and problem-solving skills.

What technical knowledge is preferred for a Level 1 Technical Support Engineer?

Preferred technical knowledge includes a fundamental understanding of IT infrastructure, knowledge of operating systems (Windows, Linux, Unix), Windows server management/patching experience, and experience with hardware like Dell PowerEdge and HP ProLiant.

Are there any preferred certifications for this position?

Yes, preferred certifications include A+, CCNA or equivalent, ITIL foundation or higher, Microsoft/CompTIA certifications, Azure Infrastructure, and proficiency in an additional European language, such as French, Italian, or German.

Will I be trained for the role?

Yes, you will be fully trained on our systems and processes.

Is there a requirement for travel in this position?

Yes, there is a travel requirement of approximately 5%.

What is the work environment like for this role?

The work environment is collaborative, and you will be expected to work both independently and as part of a team.

Does Park Place Technologies support equal opportunity employment?

Yes, Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

How can I request reasonable accommodations if I have a disability?

You may request reasonable accommodations by calling 1-877-778-8707 if you are unable or limited in your ability to access job openings or apply for a job due to your disability.

Park Place Technologies

From procuring to decommissioning, Park Place Technologies helps IT teams optimize IT lifecycle management.

Technology
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

Park Place Technologies is the global leader in data center and networking optimization, we work with more than 21,000 companies across the globe — boosting infrastructure performance and Uptime, maximizing IT staff and stretching budget.