Logo of Huzzle

Home

Matches

Explore

Manage

Technical Support Engineer - Level 1

image

Park Place Technologies

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Cork

AI generated summary

  • You must have a tech-related qualification or experience, strong communication skills, and IT infrastructure knowledge. Certifications like A+, CCNA, or ITIL are preferred.
  • You will resolve customer issues via calls, tickets, or chats, troubleshoot problems, communicate solutions clearly, provide updates, and demonstrate punctuality and reliability daily.

Requirements

  • Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
  • Customer-focused and collaborative mindset with a passion for delivering exceptional service.
  • Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
  • Ability to work independently and collaboratively within a team environment.
  • Must have at least one of the following:
  • A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
  • A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
  • Windows server management / patching experience.
  • Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
  • You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
  • A+
  • CCNA or Equivalent
  • ITIL foundation or higher
  • Microsoft/CompTIA
  • Azure Infrastructure
  • Similar technical or customer service certification

Responsibilities

  • Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
  • Understand and explain technical and procedural concepts to both technical and non-technical audiences.
  • Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
  • Provide timely updates, both written and verbal to our customers, internal teams, and partners.
  • Punctual and reliable attendance.
  • Other duties as assigned.

FAQs

What is the duration of the contract for this position?

The position is a 6-month fixed contract.

What are the primary responsibilities of a Level 1 Technical Support Engineer?

Responsibilities include responding promptly to incoming calls, tickets, alerts, emails, and chats to resolve customer and partner issues, troubleshooting complex problems, providing timely updates, and collaborating with internal teams and partners.

What qualifications are required for this role?

Candidates must have a technical qualification in Computer Science, Technology, Engineering, or proven experience in technical support or customer-facing roles.

Is prior technical knowledge required for this role?

Yes, candidates must have a fundamental understanding of IT infrastructure, operating systems, or experience with specific hardware.

What types of certifications are preferred for this position?

Preferred qualifications include A+, CCNA or equivalent, ITIL foundation or higher, Microsoft/CompTIA, Azure Infrastructure, or similar technical or customer service certification.

What skills are essential for the Technical Support Engineer role?

Essential skills include excellent communication skills, strong organizational and time management skills, troubleshooting and problem-solving abilities, and a customer-focused mindset.

Is training provided for this position?

Yes, full training on the company's systems and processes will be provided.

Will there be a need for travel in this job?

Yes, travel is required at about 5%.

How does this role handle communication with customers?

The role requires providing timely updates both verbally and in writing to customers, internal teams, and partners.

Is this role primarily independent or collaborative?

The role involves both independent work and collaboration within a team environment.

image

Park Place Technologies

From procuring to decommissioning, Park Place Technologies helps IT teams optimize IT lifecycle management.

Technology
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

Park Place Technologies is the global leader in data center and networking optimization, we work with more than 21,000 companies across the globe — boosting infrastructure performance and Uptime, maximizing IT staff and stretching budget.