Job
Technical Support Engineer - University Graduate 2024
Verkada
•
Feb 6
💼 Graduate Job
San Mateo
AI generated summary
- The candidate must have a bachelor's or master's degree in a related technical discipline, coursework in computer networking and coding languages, strong communication and problem-solving skills, ability to work in a team, and industry certifications are a plus.
- The Technical Support Engineer at Verkada is responsible for troubleshooting the entire platform, providing installation expertise to customers, communicating technical matters, collaborating with teams, creating knowledge base articles, staying updated on technologies, and building scalable tools/processes.
Description
- Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.
- Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!
Requirements
- Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
- Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Demonstrated problem-solving skills and attention to detail
- Ability to work within a team environment
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Education requirements
Bachelors
Masters
Area of Responsibilities
Software Engineering
Responsibilities
- Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
Details
Work type
Full time
Work mode
office
Location
San Mateo