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Technical Support Specialist

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Samsara

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You need a technical degree, 1-3 years in support, SaaS knowledge, troubleshooting skills, flexibility for hours, plus French fluency is a plus. General knowledge of circuits and networking is essential.
  • You will assist customers via phone and chat, solve issues using available resources, document communications, collaborate with teams, and embody cultural principles to support growth and teamwork.

Requirements

  • Bachelor’s degree or higher in a technical discipline such as computer science or engineering
  • 1-3 years of experience in a technical product support role
  • Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
  • Interest and ability to work in a fast-growing environment with changing responsibilities
  • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
  • Able to work flexible hours - nights and weekends a plus
  • General knowledge about Electrical circuits, GPS and telematics
  • General knowledge of networking
  • Excellent troubleshooting skills
  • Excellent communication skills in both written and spoken
  • French fluency is a plus

Responsibilities

  • Respond to inbound customer requests for assistance through live channels (phone and chat)
  • Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
  • Self-manage personal workload in an effective and efficient manner
  • Utilize available knowledge, tools, and resources to resolve customer issues
  • Clearly and concisely documenting communications with Customers
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

FAQs

What is the job title for this position?

The job title is Technical Support Specialist.

What company is hiring for this position?

Samsara Technologies India Private Limited is hiring for this position.

Where is the office location for this role?

The office is located in Bengaluru, India.

What are the main responsibilities of a Technical Support Specialist at Samsara?

The main responsibilities include responding to inbound customer requests for assistance through live channels (phone and chat), collaborating with other customer support teams, managing personal workload, resolving customer issues using available tools, and documenting communications clearly.

What is the minimum educational requirement for this role?

The minimum educational requirement is a Bachelor's degree or higher in a technical discipline such as computer science or engineering.

How many years of experience are required for this position?

1-3 years of experience in a technical product support role are required.

Is knowledge of Electrical circuits necessary for this role?

General knowledge about Electrical circuits, GPS, and telematics is preferred for this role.

Do I need to be available for flexible working hours?

Yes, candidates should be able to work flexible hours, including nights and weekends if needed.

Is French fluency a requirement for this position?

French fluency is a plus, but it is not a requirement for the position.

What is the company's stance on diversity and inclusion?

Samsara welcomes everyone regardless of their background and is committed to increasing diversity across the team, ensuring that all members can make an impact.

What types of benefits does Samsara offer?

Full-time employees receive a competitive total compensation package, health benefits, employee-led remote and flexible working options, and participation in the Samsara for Good charity fund, among other benefits.

How should I report if I need accommodations during the recruiting process?

You should email accessibleinterviewing@samsara.com for any reasonable accommodations needed throughout the recruiting process.

What should I do if I suspect a fraudulent employment offer?

You can visit Samsara's blog post regarding fraudulent employment offers for more information and should only respond to official communication from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’.

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Samsara

Pioneer of the Connected Operations Cloud

Technology
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a system of record that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. Samsara operates in North America and Europe and serves tens of thousands of customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing, and food and beverage. The company's mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.