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Technician 1, Video Operations-19

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Comcast

Sep 20

  • Job
    Full-time
    Entry & Junior Level
  • IT & Cybersecurity
    Media & Journalism
  • Chennai

AI generated summary

  • You must ensure error-free media and metadata, troubleshoot issues, collaborate with partners, and maintain flexible hours while prioritizing customer experience and teamwork. 0-2 years required.
  • You will publish content, verify media and metadata, resolve issues, audit deliveries, maintain partner relationships, and troubleshoot within Video Operations while ensuring timely attendance.

Requirements

  • Ensures that all content is published in production within service level agreement.
  • Verifies media and metadata are error-free. Works with content provider to resolve errors.
  • Detects and fixes missing metadata to ensure proper placement and display of video across platforms.
  • Verifies that all media and metadata follows the current specifications.
  • Receives and processes media and metadata from content providers.
  • Supports coordinators, ensuring that issues they identify are being resolved.
  • Audits partner delivery (compare pitch list vs. received).
  • Uses daily metrics report to react to and improve upon content partner or delivery issues.
  • Builds and maintains content partner relationships with their peers.
  • Troubleshoots or escalates issues that occur within the Video Operations value chain.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.
  • 0-2 Years

Responsibilities

  • Ensures that all content is published in production within service level agreement.
  • Verifies media and metadata are error-free. Works with content provider to resolve errors.
  • Detects and fixes missing metadata to ensure proper placement and display of video across platforms.
  • Verifies that all media and metadata follows the current specifications.
  • Receives and processes media and metadata from content providers.
  • Supports coordinators, ensuring that issues they identify are being resolved.
  • Audits partner delivery (compare pitch list vs. received).
  • Uses daily metrics report to react to and improve upon content partner or delivery issues.
  • Builds and maintains content partner relationships with their peers.
  • Troubleshoots or escalates issues that occur within the Video Operations value chain.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What qualifications are required for the Technician 1, Video Operations position?

The position requires 0-2 years of relevant work experience.

What are the primary responsibilities of this role?

The primary responsibilities include ensuring all content is published within service level agreements, verifying media and metadata accuracy, processing media from content providers, and troubleshooting issues within the Video Operations value chain.

Is there a need for a flexible work schedule?

Yes, regular, consistent, and punctual attendance is required, and the role may involve working nights, weekends, and overtime as necessary.

What does Comcast value in its employees?

Comcast values teamwork, customer experience, continuous learning, results-driven work, inclusion and diversity, and ethical behavior.

Are there opportunities for career advancement in this role?

Yes, Comcast encourages career opportunities across a range of locations and disciplines, providing a pathway for professional growth.

Is training provided for this position?

While the job description does not specify, employees are expected to be enthusiastic learners and advocates of the technology, products, and services, suggesting there may be opportunities for training and development.

Does Comcast offer benefits to employees?

Yes, Comcast provides a best-in-class benefits package to eligible employees, designed to support them physically, financially, and emotionally.

What tools and systems will I be using in this role?

You will use prescribed tools and Content Management System (CMS) for uploading and transcoding digital video assets.

What is the company culture like at Comcast?

Comcast promotes a culture of collaboration, inclusivity, and a commitment to customer satisfaction, driving innovation and change within the media and technology sectors.

How does this position support customer experience?

Employees are expected to put customers first, providing seamless digital options and ensuring that the content meets quality standards, thus enhancing the overall customer experience.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.