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Technician 2, Video Operations

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Comcast

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • IT & Cybersecurity
    Media & Journalism
  • Chennai

AI generated summary

  • You need a High School Diploma/GED and 2-5 years of relevant work experience.
  • You ensure timely content publication, verify media accuracy, resolve metadata issues, support coordinators, audit deliveries, troubleshoot problems, and maintain partner relationships.

Requirements

  • Education
  • High School Diploma / GED
  • Relevant Work Experience
  • 2-5 Years

Responsibilities

  • Ensures that all content is published in production within service level agreement.
  • Verifies media and metadata are error-free. Works with content provider to resolve errors.
  • Detects and fixes missing metadata to ensure proper placement and display of video across platforms.
  • Verifies that all media and metadata follows the current specifications.
  • Receives and processes media and metadata from content providers.
  • Supports coordinators, ensuring that issues they identify are being resolved.
  • Audits partner delivery (compare pitch list vs. received).
  • Uses daily metrics report to react to and improve upon content partner or delivery issues.
  • Builds and maintains content partner relationships with their peers.
  • Troubleshoots or escalates issues that occur within the Video Operations value chain.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary responsibility of a Technician 2 in Video Operations?

The primary responsibility is to manage the end-to-end lifecycle of content via the video and IP asset delivery platform, ensuring a world-class level of service, including reviewing and processing digital video assets, overseeing upload and transcode operations, and verifying the accuracy of media and metadata.

What type of experience is required for this position?

The position requires 2-5 years of relevant work experience.

Is a specific educational background necessary for this job?

Yes, a High School Diploma or GED is required.

What are the expected working hours for this role?

The role requires regular, consistent, and punctual attendance, including the ability to work nights and weekends, as well as variable schedules and overtime as necessary.

What kind of problems will a Technician 2 need to troubleshoot?

The Technician 2 will troubleshoot or escalate issues that occur within the Video Operations value chain, including resolving errors with media and metadata and delivery issues with content providers.

Will I have to work independently in this role?

While you will be expected to take ownership of your individual results, the position involves moderate supervision and guidance from coordinators.

What is expected of employees regarding teamwork and collaboration?

Employees are expected to win as a team by making big things happen through collaboration and being open to new ideas, as well as actively participating in the Net Promoter System to enhance customer and employee feedback.

Is Comcast an equal opportunity employer?

Yes, Comcast is an EOE/Veterans/Disabled/LGBT employer and is proud to be an equal opportunity workplace.

What kind of benefits does Comcast offer to employees?

Comcast offers best-in-class benefits that provide support physically, financially, and emotionally, tailored to meet the needs of employees through various options, expert guidance, and continuously available tools.

How does Comcast promote diversity and inclusion?

Comcast promotes inclusion and diversity by respecting all individuals and fostering an environment that values differences, ensuring that actions and policies reflect these principles.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.