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Technician 2, Video Operations

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Comcast

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • IT & Cybersecurity
    Media & Journalism
  • Chennai

AI generated summary

  • You need a High School Diploma/GED and 2-5 years of experience in video operations.
  • You will ensure content is published on time, verify media accuracy, resolve metadata issues, support coordinators, audit deliveries, build partner relationships, and troubleshoot operational problems.

Requirements

  • High School Diploma / GED
  • 2-5 Years

Responsibilities

  • Ensures that all content is published in production within service level agreement.
  • Verifies media and metadata are error-free. Works with content provider to resolve errors.
  • Detects and fixes missing metadata to ensure proper placement and display of video across platforms.
  • Verifies that all media and metadata follows the current specifications.
  • Receives and processes media and metadata from content providers.
  • Supports coordinators, ensuring that issues they identify are being resolved.
  • Audits partner delivery (compare pitch list vs. received).
  • Uses daily metrics report to react to and improve upon content partner or delivery issues.
  • Builds and maintains content partner relationships with their peers.
  • Troubleshoots or escalates issues that occur within the Video Operations value chain.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary responsibility of the Technician 2, Video Operations?

The primary responsibility is to manage the end-to-end lifecycle of content via the video and IP asset delivery platform and ensure a world-class level of service.

What are the core responsibilities of this role?

Core responsibilities include ensuring content is published within service level agreements, verifying media and metadata accuracy, processing content from providers, troubleshooting issues, and maintaining partner relationships.

What is the expected educational qualification for this position?

A High School Diploma or GED is required for this position.

How much relevant work experience is needed for this role?

2-5 years of relevant work experience is required.

Is attendance important in this role?

Yes, regular, consistent, and punctual attendance is required, with the ability to work nights, weekends, and variable schedules as necessary.

What qualities are expected from employees at all levels in the company?

Employees are expected to own the customer experience, be enthusiastic learners, work collaboratively as a team, respect inclusion and diversity, and drive results and growth.

Are there opportunities for career advancement within Comcast?

Yes, Comcast offers various career opportunities across a wide range of locations and disciplines, allowing for potential advancement.

How does Comcast approach diversity and inclusion?

Comcast is proud to be an equal opportunity workplace and promotes diversity and inclusion across all levels of the company.

What type of support does Comcast provide to its employees?

Comcast offers best-in-class benefits, including support tailored to various personal needs and circumstances, to help employees physically, financially, and emotionally.

What should I expect in terms of metrics reporting?

You should expect to use daily metrics reports to react to and improve upon content partner or delivery issues.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.