Telecom Engineer (5282 - Information Technology Support Engineer)

Pima County

1mo ago

Job
Full-time
Mid & Senior Level
Tucson

AI generated summary

You need a relevant Bachelor's or Associate's degree and 4-6 years of IT experience, including VoIP, telephony solutions, and Mitel systems, plus project management and leadership skills.
You will manage IT equipment, report logistics, oversee cabling projects, ensure effective communications, and troubleshoot issues while coordinating with stakeholders and maintaining documentation.

Requirements

(1) A Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the department head at the time of recruitment AND four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure.
(2) An Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by department head at the time of recruitment AND six years of work experience in information technology including four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure.
Experience supporting VoIP systems in an enterprise environment.
Experience designing telephony solutions and implementing telephony projects like upgrades, migrations, and/or installations.
Experience supporting and administering Mitel telephony solutions.
Experience working with Contact Center, ACD, and IVR systems.
Experience managing projects involving voice services, integrators, and service providers.
Experience leading, coaching, and mentoring.
Valid driver license is required at time of application.
Valid AZ driver license is required at time of appointment.

Responsibilities

Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process
Prepares reports on logistics performance, cost savings, and efficiency improvements
Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations
Maintains open communication with various stakeholders, including IT teams, department heads, and end-users
Leads and participates in support for all types of tickets received by ITD: resolving problems, creating new capabilities, etc.
Participates in forecasting computing/communications growth and provides pro-active capacity management
Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance
Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets
Participates on Microsoft Teams to drive standardization and strategic implementations
Conducts testing to ensure the functionality and performance of computing and/or communications systems
Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures
Manages fiber/copper builds for all Pima County cabling projects
Manages Pima County’s three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications
Creates, maintains and updates Pima County communications specifications
Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget
Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and functional
Designs and builds copper/fiber redundancy to ensure Pima County key locations retain communications capability
Creates budgets and calculates costs for potential future communications projects for upper management
Forecasts maintenance costs for both fiber and copper throughout Pima County
Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office and Jails

FAQs

What is the salary range for the Telecom Engineer position?

The hiring range for the position is $66,536 - $79,843 annually, with a full range of $66,536 - $93,150 annually.

What qualifications do I need to apply for this position?

You need either a Bachelor's degree in a relevant field with four years of experience, or an Associate's degree with six years of experience, including four years in maintaining and administering client computing or communications hardware and software infrastructure.

Is prior experience with Mitel telephony solutions required?

While it is preferred, prior experience supporting and administering Mitel telephony solutions is not strictly required, but it is highly valued.

What is the work environment like for this role?

The work environment is highly team-oriented, technical, self-motivated, and meticulous, requiring strong communication skills.

Will I need to participate in an on-call rotation?

Yes, this position does require participation in an on-call rotation and off-hours maintenance.

Is there a physical requirement for this job?

Yes, candidates must be able to lift phone cases and telephony hardware weighing up to 50 lbs.

Are background checks mandatory for this position?

Yes, the County requires pre-employment background checks, including verification of work history and education.

Do I need a valid driver's license to apply?

Yes, a valid driver license is required at the time of application.

What types of projects will I be involved with?

You will be involved in implementing new telephony solutions, supporting ongoing phone systems, managing fiber/copper builds, and leading telephony projects.

What are the preferred qualifications for this role?

Preferred qualifications include experience in supporting VoIP systems, designing telephony solutions, working with Contact Center and IVR systems, and leading mentoring initiatives.

Pima County

Accountable. Respectful. Ethical. We A.R.E. Pima County!

Government

Industry

5001-10,000

Employees

1864

Founded Year

Mission & Purpose

With a population of over 1 million people, Pima County is the second-biggest county (by population) in Arizona. It’s home to Tucson, the second-largest city in Arizona after Phoenix. Situated in the heart of the Sonoran Desert, Pima County is known for much more than its spectacular saguaros and stunning sunsets. A day trip can take you from the desert floor to the mountains of the Coronado National Forest to the top of Mt. Lemmon, the southernmost ski destination in the United States. The county's economy is driven by a mix of industries, including government, education, healthcare, and technology. The University of Arizona, located in Tucson, is the largest employer in the county, boasting world-class researchers, top-ranked academic programs, and NCAA-championship caliber athletic teams. Pima County has a rich cultural history, with evidence of human habitation in the area dating back thousands of years. It’s home to the Tohono O'odham Nation and the Pascua Yaqui Tribe. In addition, 40 percent of the County’s population is of Hispanic/Latino origin. Tourism is also an important industry in Pima County, with attractions such as the Saguaro National Park, the Arizona-Sonora Desert Museum, and the Pima Air & Space Museum drawing millions of visitors each year. Other urban areas include Oro Valley, Marana, Sahuarita, Green Valley, Ajo, and South Tucson.