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Temporary Customer Advisor - Blackheath - 18 hours (no...

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JoJo Maman Bébé

Dec 15

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need retail/customer service experience, strong IT skills, a willingness to learn, active listening, empathy, teamwork, flexibility for varied hours, and attention to detail. Over school age only.
  • You will assist customers with product inquiries, prepare orders, manage customer interactions, enhance your retail knowledge, and maintain store presentation.

Requirements

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
  • You’ll need a self-developing mentality and a curiosity to learn new products independently.
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
  • You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
  • We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
  • Please note: We will only recruit individuals who are over the school leaver's age.

Responsibilities

  • Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • Preparing Omni-Channel orders.
  • Liaising with customers in store or via the phone on Omni-Channel orders.
  • Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • Embracing new product knowledge or learning to increase sales opportunities.
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate.

FAQs

What are the working hours for the Temporary Customer Advisor position?

The typical schedule is 3 x 6 hour shifts, requiring flexibility based on store needs.

Is previous retail experience necessary for this role?

Yes, previous retail, customer service, and sales experience is essential for this position.

What level of IT skills is required?

Competent IT skills and excellent systems ability are required, along with the ability to quickly learn new systems.

Do I need to know about product information before starting?

While you should be willing to learn and retain a high level of product information, ongoing product training will be provided.

Is the position suitable for someone who is still in school?

No, we will only recruit individuals who are over the school leaver's age.

What is the company culture like at JoJo?

JoJo fosters a warm, community-centric environment and values honesty, respect, collaboration, and taking ownership in every interaction.

Are there any benefits provided to employees?

Yes, employees receive various benefits including extra annual leave, birthday leave, a bonus scheme, enhanced pension, and discounts on JoJo products.

How does JoJo approach diversity and inclusion in the workplace?

JoJo actively seeks to create a diverse and inclusive environment, welcoming individuals from different cultures, perspectives, and experiences to help everyone thrive.

What kind of training opportunities are available?

JoJo offers ongoing training and development opportunities in a supportive learning environment.

Are there opportunities for community involvement through this role?

Yes, employees are encouraged to give back through volunteer days to support local communities.

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JoJo Maman Bébé

Retail & Consumer Goods
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.

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