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Tom Ford - Business Manager - H Beauty - 37.5 Hours

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The Estée Lauder Companies Inc.

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Chelmsford

AI generated summary

  • You need proven retail management experience in beauty, sales target setting, operations, team leadership, event execution, and flexible availability. Proficiency in Microsoft Office is essential.
  • You will lead and develop a team, execute a business plan, enhance customer experience, manage store operations, and coach staff to exceed sales and performance targets.

Requirements

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
  • Proficient in Microsoft office

Responsibilities

  • We are looking for a dynamic and inspirational Business Manager to lead, coach and develop our team of Fragrance Specialists to achieve sales, customer service and operational targets.
  • You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and the leadership of a high performing team.
  • Providing a luxury experience is our day to day.
  • As a Business Manager, your role will be to elevate your team in creating a memorable in-store experience.
  • You will also be accountable for the smooth running of the store and ensuring all your team are aligned on the counter and Brand vision.
  • The Business Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.

FAQs

What is the primary responsibility of the Business Manager?

The primary responsibility of the Business Manager is to lead, coach, and develop a team of Fragrance Specialists to achieve sales, customer service, and operational targets while creating and executing a business plan to recruit and retain customers.

What qualifications are required for this position?

Candidates should have proven retail management experience, preferably in beauty or a fast-paced environment, experience in setting sales and customer service targets, retail operations experience, and a track record of leading and developing a team.

What are the working hours for this position?

This position is full-time, with variable shifts, totaling 37.5 hours per week.

Are there any specific skills needed for the role?

Yes, proficiency in Microsoft Office is required, along with the ability to set and analyze sales targets and manage staff scheduling.

How does Tom Ford Beauty support employee wellbeing?

The company offers mental health initiatives, including access to the Unmind App and an Employee Assistance Programme, as well as work-life connection support.

Is retail management experience necessary?

Yes, proven retail management or assistant retail management experience is necessary for this role.

Does the position include performance incentives?

Yes, the Business Manager role includes eligibility for a commission scheme.

Are there opportunities for team development?

Yes, the Business Manager will be responsible for coaching and inspiring their team to develop and exceed their KPIs, with extensive training and development offerings available.

What benefits are offered to employees?

Benefits include a competitive salary, product discounts, annual leave, family leave, and access to a benefits platform with exclusive discounts and offers.

What is the hiring company's stance on diversity and inclusion?

The Estée Lauder Companies are committed to being the most inclusive and diverse beauty company, focusing on being an employer of choice for diverse talent and respecting and caring for their employees and communities.

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The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.