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Trading Services Analyst

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IG Group

5d ago

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Banking & Finance
  • Frankfurt
  • Quick Apply

AI generated summary

  • You need a degree, fluency in German and English, strong analytical and math skills, experience in finance or client services, and proficiency in MS Office.
  • You will support clients via various channels, resolve trade queries, execute trades, provide technical assistance, conduct audits, and participate in projects to deepen market knowledge.

Requirements

  • You don’t need formal financial education or experience to apply, although a background in finance, economics, or related fields is preferred. What matters most is your genuine interest in financial markets, client services, and your commitment to learning. If you have self-study experience, certifications, or personal projects related to financial markets, please include these in your application to demonstrate your passion and knowledge in this area.
  • What’s essential is a genuine interest in financial markets and client services, coupled with strong motivation, attention to detail, and an aptitude for numbers.
  • You’ll Also Need
  • At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets
  • A degree-level education
  • Fluency in primary support languages: German (written and spoken)
  • Fluent competency in English (verbal and written)
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem solving
  • Confidence to employ basic maths skills, particularly mental arithmetic.
  • Strong organisational and time management skills
  • Ability to learn quickly and work under pressure
  • Literacy in MS Office.

Responsibilities

  • Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in German as well as English)
  • Answering queries from our client base on all of our products and platforms
  • Resolving trade queries and disputes
  • Dealing and executing trades for our clients over the phone (after a relevant training) - this is execution-only dealing (we do not give any trading advice)
  • Providing clients with technical support with our front-end platforms and chart packages
  • Conducting audit checks and client administration tasks
  • Participating in and running various local and international projects or initiatives. In doing so, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives). You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

FAQs

What languages are required for this role?

Fluency in German (written and spoken) is required, along with fluent competency in English (verbal and written).

Are there opportunities for career advancement within the company?

Yes, there are many opportunities for career advancement, including leadership roles and specializations within client servicing.

What kind of training will be provided for new hires?

We provide on-the-job training and support to help new hires quickly gain the necessary knowledge and understanding of financial markets and our services.

What is the primary focus of the Trading Services Analyst role?

The primary focus is to provide front-line support to clients, resolve trade queries, execute trades, and offer technical support for our platforms.

Do I need formal financial education to apply for this position?

No formal financial education is required, although a background in finance, economics, or related fields is preferred.

How does the company support employee well-being?

The company offers private partial medical insurance, a gym membership allowance, and access to an Employee Assistance Program among other benefits.

What is meant by execution-only dealing?

Execution-only dealing refers to processing trades for clients over the phone without providing any trading advice.

Are there opportunities for international travel or relocation?

Yes, there are local and international opportunities within various departments for top performers.

What is the company culture like?

The company culture is diverse and inclusive, encouraging employees to be their authentic selves and fostering a collaborative environment.

Can I apply if I have experience in a client servicing role but no direct experience in financial markets?

Yes, if you have experience in client servicing and a demonstrated interest in financial markets, you are encouraged to apply.

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IG Group

Finance
Industry
1001-5000
Employees

Mission & Purpose

We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow’s opportunities. Today, we’re a global fintech company incorporating the IG, tastytrade, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents – Europe, North America, Africa, Asia-Pacific and the Middle East. We’re an organisation of positive problem-solvers, united and inspired by our purpose, which is to power the pursuit of financial freedom for the ambitious. Our award-winning products and platforms empower go-getters the world over to unlock opportunities around the clock, giving them access to over 19,000 financial markets. Today, more than 400,000 clients call IG Group home. IG Group Holdings plc is an established member of the FTSE 250 and holds a long-term investment grade credit rating of BBB- with a stable outlook from Fitch Ratings.