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Training and Development Specialist

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City of Boston

2mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Education & Teaching
  • Boston

AI generated summary

  • You need 3 years in public speaking or office admin, a relevant degree, strong skills in communication/software, multitasking ability, cultural competence, and bilingual preferred. Boston residency required.
  • You will create training materials, host sessions, track attendance, evaluate training, partner with organizations, and support LCA compliance while managing budgets and resources for departments.

Requirements

  • A minimum of three (3) years of full-time, or equivalent part-time, experience in public speaking, office administration, or similar field required
  • An undergraduate degree with a major in public administration, communications, or human resources may be substituted for the required experience.
  • Demonstrated communication, interpersonal, organizational, and follow-up skills.
  • Working knowledge of computer-based software, such as Microsoft Office Suite (Word, Excel) and Google Suite (Google Documents, Google Spreadsheets), Canva, Hootsuite, video creation software
  • Ability to multitask and manage several projects at once.
  • Willingness to work directly with multiple City departments.
  • Familiar with the concept of language access.
  • Demonstrated cultural competence with diverse ethnic, cultural, and socio-economic groups, multilingual populations, and persons with disabilities.
  • Ability to effectively respond to and interact with all levels of organizational staff.
  • Excellent organizational, analytical, interpersonal, and written/oral communication skills.
  • Strong writing skills, including the ability to prepare reports, presentations, and accurate records.
  • Fluent in English and bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese, and Vietnamese).
  • Ability to exercise good judgment and focus on detail as required by the job.
  • BOSTON RESIDENCY REQUIRED

Responsibilities

  • Create training sessions, presentations, and materials, LCA resource folders, etc., that provide guidance to departments on acquiring accommodations, hosting accessible events, content translation, and more; these will be in multiple platforms from PowerPoint, training videos, canvas, and more.
  • Responsible for transforming current training materials into videos for city employees to do self-paced learning.
  • Host training sessions for departments to ensure compliance with LCA policy and ordinance.
  • Keep track of employees trained and dates of training sessions.
  • Book accommodations as needed for employees attending training sessions.
  • Partner with community organizations to provide external training sessions to departments.
  • Evaluate training via assessment, surveys, and feedback.
  • Work with LCA Liaisons to ensure compliance with LCA guidelines and procedures.
  • Maintain knowledge of the latest trends in training and development.
  • Develop resources, such as How-Tos, multilingual resources, and outreach guides, for City employees to utilize and refer to.
  • Work with the Training & Development Manager to ensure training milestones and goals are met.
  • Prepare, implement, and adhere to the approved training budget.
  • Onboard & provide one-on-one support to departments’ LCA liaisons or teams as needed.
  • Responsible for assisting the Training and Development Manager with the “Welcoming City” project and similar projects, which may involve communicating with staff in different departments and assisting them with making their spaces more accessible to the public.
  • Perform related tasks and duties as assigned.

FAQs

What is the role of the Training and Development Specialist?

The Training and Development Specialist is responsible for creating training sessions and materials related to the Mayor’s Office of Language and Communications Access (OLCA) protocols and procedures, ensuring City-wide compliance, and providing tailored training for specific departmental needs.

What qualifications are needed to apply for this position?

Candidates need a minimum of three years of experience in public speaking, office administration, or a similar field. An undergraduate degree in public administration, communications, or human resources may substitute for the required experience.

Is knowledge of language access important for this role?

Yes, familiarity with the concept of language access is essential for effectively carrying out the responsibilities of the position.

What software skills are required for this job?

Candidates should have a working knowledge of software such as Microsoft Office Suite (Word, Excel), Google Suite (Docs, Spreadsheets), Canva, Hootsuite, and video creation software.

Will I be required to conduct training sessions?

Yes, hosting training sessions for departments to ensure compliance with LCA policy and ordinance is a key responsibility of the Training and Development Specialist.

What is the expected work schedule for this position?

The position requires a commitment of 35 hours per week.

Is Boston residency a requirement for this position?

Yes, Boston residency is required for applicants.

Are bilingual skills preferred for this role?

Yes, being bilingual in languages such as Spanish, Haitian Creole, Cape Verdean Creole, Chinese, or Vietnamese is preferred.

What types of training materials will be created?

The Training and Development Specialist will create a variety of materials, including presentations, training videos, resource folders, and How-To guides.

Will there be opportunities for community engagement in this role?

Yes, the position includes partnering with community organizations to provide external training sessions to departments.

How will training effectiveness be assessed?

The effectiveness of training will be evaluated through assessments, surveys, and feedback from participants.

Who will the Training and Development Specialist report to?

The Training and Development Specialist will report directly to the Training and Development Manager.

Will I need to manage a training budget?

Yes, you will be responsible for preparing, implementing, and adhering to the approved training budget.

What types of projects might I assist with in this role?

You may assist with projects such as the “Welcoming City” initiative, which involves making spaces more accessible to the public and communicating with staff across different departments.

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