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Training & Digital Adoption Lead

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Aviva

24d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Dublin
  • Quick Apply

AI generated summary

  • You need a training and development background, experience in blended solutions for financial services, eLearning tools, strong communication skills, and analytical abilities for assessing effectiveness.
  • You will design and deliver learning programs, collaborate with teams for consistent experiences, support brokers, champion customer needs, and track training effectiveness for digital adoption.

Requirements

  • Formal background and experience in training and development.
  • Proven ability to design and build blended solutions for the insurance/financial services industry.
  • Experience with eLearning tools and learning management systems.
  • Bachelor’s degree in communications, Organisational Development, or Learning and Development.
  • Strong communication and presentation experience, strategic problem-solving, and continuous learning abilities.
  • Strong relationship management and communication skills.
  • Ability to own and implement deliverables from start to finish.
  • Analytical skills to assess training effectiveness and adoption rates.

Responsibilities

  • Lead the design and delivery of a diverse range of learning programs to support our staff, brokers and customers.
  • Design and develop and deliver in-person learning capability for key broker partners.
  • Using a consultative approach, work with wider team, subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationally.
  • Develop and deliver facilitated learning experiences to help support overall Aviva broker value proposition.
  • Be the customer champion when collaborating and coordinating with partners in determining training needs and appropriate delivery method.
  • Provide ongoing support and resources to users, addressing any challenges or resistance to digital adoption.
  • Track and analyse the effectiveness of training programs and digital adoption initiatives, making adjustments as needed.

FAQs

What is the primary purpose of the Training & Digital Adoption Lead role?

The primary purpose of this role is to lead the development and delivery of the digital adoption programme for staff, brokers, and customers, focusing on maximizing the usage of digital assets in line with ALPI's ambition.

What are the key responsibilities of this position?

Key responsibilities include designing and delivering learning programs, developing in-person learning capabilities for brokers, collaborating with various departments to identify training needs, providing ongoing user support, and tracking the effectiveness of training programs and digital adoption initiatives.

What qualifications are required for this role?

Candidates should possess a bachelor's degree in communications, Organizational Development, or Learning and Development, along with formal training and development experience.

Is experience in the insurance or financial services industry necessary?

Yes, proven ability to design and build blended solutions specifically for the insurance/financial services industry is required.

Will I need to work with different departments in this role?

Yes, collaboration with various departments, subject matter experts, and senior leaders across multiple business functions is essential to deliver a consistent experience nationally.

What benefits are offered for this role?

Benefits include a competitive salary, generous pension contributions, annual performance bonuses, holiday allowance, health and dental insurance contributions, and several other employee support schemes.

Can I apply from any location?

This role can be based in Dublin, Cork, or Galway, adhering to Aviva's hybrid working policy.

Is training provided to support employee development?

Yes, the role involves developing and delivering training to support business strategies, internal procedures, and employee growth.

Are there opportunities for professional development?

Yes, the position offers professional qualification support as well as transparent career progression plans.

How does Aviva approach diversity and inclusion?

Aviva's diversity and inclusion policies focus on creating an environment where everyone feels welcome and valued, regardless of various factors such as age, ethnicity, gender identity, and more.

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Aviva

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.