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Training Manager - MedStar Physicians' Billing Services

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MedStar Health

10d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Education & Teaching
  • Washington

AI generated summary

  • You need a relevant Bachelor's degree, 5-7 years in teaching/support, strong computer skills, excellent communication, Microsoft proficiency, and ability to train in various settings.
  • You will validate system changes, develop training materials, assess trainee proficiency, conduct user testing, oversee training operations, and ensure compliance with policies and procedures.

Requirements

  • Bachelor's degree preferably in Education or related field required
  • Consideration will be given to an appropriate combination of education/training and experience
  • 5-7 years teaching, user support and technical writing required, preferably in a clinical/hospital setting
  • Practical knowledge of computer systems
  • Excellent analytical skills
  • Excellent written and verbal communication, interpersonal and customer service skills
  • Extensive experience with Microsoft Suite
  • Excellent verbal presentation and teaching skills
  • High energy level, creativity and self motivation essential
  • Ability to work independently
  • Ability to work and thrive in team oriented, production and deadline driven work environment
  • Ability to function in classroom settings, as well as provide training on-work-site locations

Responsibilities

  • Assists Information System team and Practice Liaison Team with validating and implementing system/hierarchy change requests from MedStar Health departments and/or MPBS team, to ensure agreement with current system definitions and parameters.
  • Collaborates with external team to ensure that system training incorporates related subject matter. For example, registration training would include concepts approved by the Compliance Office and the Managed Care office.
  • Develops and maintains trainee assessment tools to identify proficiency and recommends team training to appropriate managers.
  • Develops and refines training documentation as required.
  • Directs and monitors standard IDX system training for appropriate MedStar Health team. Directs and monitors training for Reconciliation and Reporting related activities. Directs and monitors the quality assurance assessment of IDX system user skills.
  • Distributes the quarterly IDX access security listing as directed by management and coordinates with Information Systems to ensure that IDX system users' access is granted only in conjunction with required system user training.
  • Exemplifies Guest and Team Relations standards in all activities in areas of service, resource utilization, high quality outcomes and effective communication.
  • Leads coordination of user testing for system enhancements and upgrades, and ensures that all required testing documentation is complete and accurate and in accordance with Internal Audit standards. Participates in and contributes to organizational meetings regarding system processes, management and enhancements, and reports outcomes to management.
  • Maintains and distributes the duplicate and merged medical record reports.
  • Maintains the MPBS/MEDSTAR HEALTH Policies and Procedures Manual.
  • Oversees activities of the entire Training team. Performs human resources responsibilities, as required.
  • Prepares and distributes the Technical Bulletin as a tool to notify the user population of new information/applications or changes/deletions in existing information/applications.
  • Provides ad hoc support to MPBS Reporting unit to aid in resolving report request backlogs.
  • Provides and oversees on-site training support to the MedStar Health departments and MPBS team, as needed. Develops and presents workshops and/or training sessions to address any new enhancements, modifications and current issues, as needed.
  • Reports and documents consistent problems, issues and trends to management. Trends user performance and identifies retraining opportunities utilizing monitoring/assessment tools.
  • Responds to user inquiries regarding aberrant system performance and unusual demographic/insurance data.
  • Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.
  • Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
  • Performs other duties as assigned.

FAQs

What is the role of the Training Manager in MedStar Physicians' Billing Services?

The Training Manager leads the activities of the MPBS Training Department, ensuring that users are trained effectively to utilize system functionality and continuously improving training curriculum and materials.

What is the minimum education requirement for this position?

A bachelor's degree, preferably in Education or a related field, is required for this position.

How many years of experience are required for the Training Manager role?

The position requires 5-7 years of teaching, user support, and technical writing experience, preferably in a clinical or hospital setting.

What skills are necessary for the Training Manager position?

Necessary skills include practical knowledge of computer systems, excellent analytical skills, strong written and verbal communication, proficiency with Microsoft Suite, and excellent presentation and teaching skills.

Is prior experience in a clinical setting preferred?

Yes, prior experience in a clinical or hospital setting is preferred.

What specific duties does the Training Manager perform?

The Training Manager develops training documentation, monitors system training, conducts audits, prepares technical bulletins, provides on-site training, and participates in multidisciplinary quality improvement teams, among other responsibilities.

What is the hiring salary range for this position?

The hiring range for this position is $80,995 - $144,102.

Are there opportunities for professional development in this role?

Yes, the Training Manager will be involved in developing and presenting workshops and training sessions, allowing for both professional growth and skill development.

Does the Training Manager position involve team leadership?

Yes, the Training Manager oversees the entire Training team and performs related human resources responsibilities as required.

Will the Training Manager be involved in user inquiries about system performance?

Yes, the Training Manager will respond to user inquiries regarding aberrant system performance and unusual demographic or insurance data.

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MedStar Health

Our mission: to serve our patients, those who care for them, and our communities.

Science & Healthcare
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

MedStar Health is a not-for-profit health system dedicated to caring for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. MedStar’s 30,000 associates, 6,000 affiliated physicians, 10 hospitals, ambulatory care and urgent care centers, and the MedStar Health Research Institute are recognized regionally and nationally for excellence in medical care. As the medical education and clinical partner of Georgetown University, MedStar trains more than 1,100 medical residents annually. MedStar Health’s patient-first philosophy combines care, compassion and clinical excellence with an emphasis on customer service.