FAQs
What are the primary responsibilities of a Transcon Agent?
The primary responsibilities include ensuring smooth freight process flow, accurate data entry, tracking and tracing Transcon files, managing client and vendor billing, and maintaining good relationships with suppliers.
What qualifications are required for the Transcon Agent position?
Candidates should have 6 months to 1 year of related experience or training, an understanding of the ocean documentation process is a plus, strong interpersonal skills, pro-active organizational skills, good computer skills, and preferably a Hazardous Materials certification.
Is there room for career advancement within the company?
Yes, Expeditors loves to promote from within, and more than 50 percent of employees have been with the company for five years or more.
What does the training process look like for new Transcon Agents?
The training process is designed to equip new employees with the necessary logistics and technical skills, as well as familiarize them with the company’s operational systems and customer service standards.
Is fluency in languages other than English required for this position?
Fluency in English is required; additional language skills may be beneficial but are not specified as a requirement.
How does the company support employee retention?
The company maintains a high retention rate through a unique compensation program and opportunities for career growth, ensuring employees are satisfied in their roles.
Are there any preferred certifications for a Transcon Agent?
Yes, a Hazardous Materials certification is preferred for candidates applying for this position.
What types of tools or software would a Transcon Agent use?
A Transcon Agent would use operational systems for data entry and freight tracking, as well as computer applications like Excel and Word.
What is the company culture like at Expeditors?
The company fosters a professional and friendly environment that encourages innovation and a customer service-based approach to logistics.
Are there any specific KPIs that Transcon Agents are expected to meet?
Yes, Transcon Agents are expected to meet KPI standards in accordance with company policy.