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Transcon Agent

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Expeditors

1mo ago

  • Job
    Full-time
    Junior Level
  • Dublin
  • Quick Apply

AI generated summary

  • You need 6 months to 1 year of related experience, knowledge of ocean documentation, strong interpersonal and organizational skills, good computer skills, and fluency in English. Hazardous Materials cert preferred.
  • You will manage freight processes, ensure accurate data entry, handle billing, track shipments, maintain client relationships, ensure compliance, and meet KPI standards.

Requirements

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of ocean documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word)
  • Hazardous Materials certification (preferred)
  • Fluent in English

Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Transcon files and reporting
  • Ensure accurate and timely client and vendor billing
  • Ensure delivery of freight and timely clearance when applicable
  • Interact with customers in arranging their shipments to meet customers service standards
  • Contribute and maintain good relationships with suppliers
  • Meet compliance at all times
  • Network communications, timely responses to emails and requests
  • Meet KPI standards in accordance with Company policy
  • Understand customers procedures and maintain updated internal DLSOPs

FAQs

What are the primary responsibilities of a Transcon Agent?

The primary responsibilities include ensuring smooth freight process flow, accurate data entry, tracking and tracing Transcon files, managing client and vendor billing, and maintaining good relationships with suppliers.

What qualifications are required for the Transcon Agent position?

Candidates should have 6 months to 1 year of related experience or training, an understanding of the ocean documentation process is a plus, strong interpersonal skills, pro-active organizational skills, good computer skills, and preferably a Hazardous Materials certification.

Is there room for career advancement within the company?

Yes, Expeditors loves to promote from within, and more than 50 percent of employees have been with the company for five years or more.

What does the training process look like for new Transcon Agents?

The training process is designed to equip new employees with the necessary logistics and technical skills, as well as familiarize them with the company’s operational systems and customer service standards.

Is fluency in languages other than English required for this position?

Fluency in English is required; additional language skills may be beneficial but are not specified as a requirement.

How does the company support employee retention?

The company maintains a high retention rate through a unique compensation program and opportunities for career growth, ensuring employees are satisfied in their roles.

Are there any preferred certifications for a Transcon Agent?

Yes, a Hazardous Materials certification is preferred for candidates applying for this position.

What types of tools or software would a Transcon Agent use?

A Transcon Agent would use operational systems for data entry and freight tracking, as well as computer applications like Excel and Word.

What is the company culture like at Expeditors?

The company fosters a professional and friendly environment that encourages innovation and a customer service-based approach to logistics.

Are there any specific KPIs that Transcon Agents are expected to meet?

Yes, Transcon Agents are expected to meet KPI standards in accordance with company policy.

Expeditors

You’d be surprised how far we’ll go for you.

Transportation
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​