Large

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

Transportation

Expeditors

Transport

You’d be surprised how far we’ll go for you.

You need a bachelor's degree, 1-2 years in logistics/customer service, fluency in English, strong skills in organization, communication, problem-solving, and proficiency in Microsoft Office/Google Workspace. Night shift required.

You will enhance customer relationships, process shipping requests, track shipments, resolve issues, collaborate with teams, suggest improvements, and maintain knowledge of policies and best practices.

Customer Relations

Sales & Business Development

Logistics

Hyderabad

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. * 15,000 trained professionals * 250+ locations worldwide * Fortune 500 * Globally unified systems Job Description The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments. Responsibilities * Enhance customer relationships by identifying areas for improvement in the overall customer experience * Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers * Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems * Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA * Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client * Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary * Maintain knowledge of customer and company policies on all aspects of product movement * Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs * Identify and articulate process improvement ideas to support operations * Create documented process for customers when requested - SOP/SWI creation * Support the implementation of company’s culture within the team * Work towards individual and department Key Performance Indicators (KPIs) * Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes Qualifications * Bachelor's degree or equivalent working experience * 1-2 years of experience in logistics and/or high volume customer service roles * Fluent in English; excellent written and oral communication skills * Excellent customer service skills * Strong organizational, communication and problem-solving skills * Self-starter with the ability to triage and prioritize tasks in a fast-paced environment * Analytical mindset with the ability to interpret data and make informed decisions * Possesses a positive, can-do attitude * Strong knowledge of Microsoft Office, Google Workspace Additional Information REQUIREMENTS: * English language written/spoken proficiency required * 8pm - 5am night shift required * Reports onsite to Hyderabad location 5 days per week

Company Description“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. * 15,000 trained professionals * 250+ locations worldwide * Fortune 500 * Globally unified systems      Job DescriptionThe Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.Responsibilities * Enhance customer relationships by identifying areas for improvement in the overall customer experience * Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers * Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems * Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA * Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client * Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary * Maintain knowledge of customer and company policies on all aspects of product movement * Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs * Identify and articulate process improvement ideas to support operations * Create documented process for customers when requested - SOP/SWI creation * Support the implementation of company’s culture within the team * Work towards individual and department Key Performance Indicators (KPIs) * Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes      Qualifications * Bachelor's degree or equivalent working experience * 1-2 years of experience in logistics and/or high volume customer service roles * Fluent in English; excellent written and oral communication skills * Excellent customer service skills * Strong organizational, communication and problem-solving skills * Self-starter with the ability to triage and prioritize tasks in a fast-paced environment * Analytical mindset with the ability to interpret data and make informed decisions * Possesses a positive, can-do attitude * Strong knowledge of Microsoft Office, Google Workspace      Additional InformationREQUIREMENTS: * English language written/spoken proficiency required * 8pm - 5am night shift required * Reports onsite to Hyderabad location 5 days per week

Operations Coordinator - Expeditors

&lt;strong&gt;Company Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder&lt;br&gt;&lt;br&gt;Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;15,000 trained professionals&lt;/li&gt;&lt;li&gt;250+ locations worldwide&lt;/li&gt;&lt;li&gt;Fortune 500&lt;/li&gt;&lt;li&gt;Globally unified systems&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Job Description&lt;br&gt;&lt;br&gt;The &lt;strong&gt;Operations Coordinator&lt;/strong&gt; is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Enhance customer relationships by identifying areas for improvement in the overall customer experience&lt;/li&gt;&lt;li&gt;Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers&lt;/li&gt;&lt;li&gt;Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems&lt;/li&gt;&lt;li&gt;Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA&lt;/li&gt;&lt;li&gt;Tracking &amp;amp; monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client&lt;/li&gt;&lt;li&gt;Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary&lt;/li&gt;&lt;li&gt;Maintain knowledge of customer and company policies on all aspects of product movement&lt;/li&gt;&lt;li&gt;Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs&lt;/li&gt;&lt;li&gt;Identify and articulate process improvement ideas to support operations&lt;/li&gt;&lt;li&gt;Create documented process for customers when requested - SOP/SWI creation&lt;/li&gt;&lt;li&gt;Support the implementation of company’s culture within the team&lt;/li&gt;&lt;li&gt;Work towards individual and department Key Performance Indicators (KPIs)&lt;/li&gt;&lt;li&gt;Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Bachelor's degree or equivalent working experience&lt;/li&gt;&lt;li&gt;1-2 years of experience in logistics and/or high volume customer service roles&lt;/li&gt;&lt;li&gt;Fluent in English; excellent written and oral communication skills&lt;/li&gt;&lt;li&gt;Excellent customer service skills&lt;/li&gt;&lt;li&gt;Strong organizational, communication and problem-solving skills&lt;/li&gt;&lt;li&gt;Self-starter with the ability to triage and prioritize tasks in a fast-paced environment&lt;/li&gt;&lt;li&gt;Analytical mindset with the ability to interpret data and make informed decisions&lt;/li&gt;&lt;li&gt;Possesses a positive, can-do attitude&lt;/li&gt;&lt;li&gt;Strong knowledge of Microsoft Office, Google Workspace&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;strong&gt;REQUIREMENTS:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;English language written/spoken proficiency required&lt;/li&gt;&lt;li&gt;8pm - 5am night shift required&lt;/li&gt;&lt;li&gt;Reports onsite to Hyderabad location 5 days per week&lt;/li&gt;&lt;/ul&gt;

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