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Transfer Agency, Associate

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State Street

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Banking & Finance
  • Dublin

AI generated summary

  • You need strong client service skills, knowledge of Transfer Agency processes, MS Office proficiency, excellent communication, organizational abilities, and a proactive, team-oriented attitude.
  • You will handle client queries, ensure transaction quality, assist in training, manage trades and cash movements, identify process efficiencies, and maintain effective team collaboration.

Requirements

  • Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately.
  • Education & Preferred Qualifications
  • Specific knowledge, skills and qualifications needed to achieve required performance standards in a role.
  • Detailed understanding of procedural, technical and product requirements within Transfer Agency business
  • Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
  • Strong written & verbal communication skills
  • Excellent organizational, planning and co-ordination skills.
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Personable and Enthusiastic

Responsibilities

  • Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner
  • Quality control of transactions processed and client correspondence
  • Assist in the delivery of on-the-job training and development of other administrators.
  • Ensure business standards and client deadlines are met on a consistent basis
  • Actively initiate Error, Fines & Loss analysis
  • Escalate client issues where necessary
  • Adhere to procedures in relation to all tasks
  • Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation
  • Identify process efficiencies in the course of their daily work and propose to line managers
  • Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
  • Gain broad expertise on company products
  • Build and maintain internal network of contacts
  • Display thorough understanding of the following tasks
  • Issuance of contract notes and settlement confirms
  • Processing of monetary settlement, money in/out and FX process
  • Administration of commission payments
  • Processing of Fund distribution
  • Units in Issue reporting and reconciliation
  • Completion and clearance of trades and cash
  • Processing of register maintenance requests
  • Liaise with other departments in an effective manner
  • Provide/seek regular feedback to team leader
  • Act as an effective team player & deputies for immediate supervisor when appropriate
  • Show organization skills for oneself and others
  • Display effective team focus by assisting colleagues in their daily routine
  • Positively influencing team morale in order to achieve set standards and goals
  • Show willingness to assume additional tasks in order to share workload within team/department
  • Maintaining a "can do" attitude
  • Display initiative
  • Administration of Clients/Investors correspondence
  • Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management

FAQs

What is the primary responsibility of a Transfer Agency Associate?

The primary responsibility of a Transfer Agency Associate is to deliver high quality client service by completing complex tasks accurately and on time, including handling client queries, quality control of transactions, and administrative tasks related to client trades and correspondence.

What qualifications are preferred for this role?

Preferred qualifications include a detailed understanding of procedural, technical, and product requirements within the Transfer Agency business, excellent administrative skills, proficiency in MS Office, and strong written and verbal communication abilities.

Is there a training component for new team members?

Yes, the role involves assisting in the delivery of on-the-job training and development of other administrators.

How important is teamwork in this position?

Teamwork is crucial in this position as the Associate is expected to act as an effective team player, assist colleagues, and positively influence team morale to achieve set standards and goals.

What kind of client interactions can be expected?

The Associate will interact with clients frequently, handling complex calls and queries while ensuring all tasks meet client requirements in a timely and high-quality manner.

What sorts of career development opportunities does State Street provide?

State Street offers a wealth of development programs and educational support to help employees reach their full potential and grow in their careers.

Are there specific regulations that the role must comply with?

Yes, the role requires compliance with relevant Client Asset, Data Protection, and Financial Crime Prevention regulations, ensuring organizational and business standards are met consistently.

What is the work environment like at State Street?

State Street strives to create a great work environment with competitive benefits packages, flexible work programs, and an emphasis on inclusion and diversity.

How does State Street support diversity and inclusion?

State Street actively embraces diversity and inclusion by welcoming candidates from various backgrounds and experiences, and provides resources for employee engagement and community involvement.

What is the job ID for this role?

The job ID for the Transfer Agency Associate role is R-758762.

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State Street

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.